Customer Service & Administration Coordinator

About Our Organisation

Our company is a family-owned and operated business focusing on retail development, store innovation, and client relationship building. Our organisation works closely with major consumer electronics retailers and brands across Australia to assist them with turning their concepts into a reality at a store level.

About The Position

We are seeking a motivated Administration Coordinator to be involved in ensuring optimum workflow, scheduling and planning of Field Technicians, execution of planned store visits.

As an Administration Coordinator you will be given the opportunity to build relationships and work with major consumer electronic companies by delivering nation-wide installers to carry out maintenance works within a scheduled timeframe.

This is a unique opportunity for a candidate with strong business acumen, first class relationship management skills, and the ability to identify problems with a proactive professional approach. If thinking on your feet is second nature and you thrive on multi-tasking, building great relationships and want to contribute to building and working in a positive team environment this roll with give you both job satisfaction and an attractive salary package.

Daily Roles & Responsibilities

• Responsible for deploying Technicians to Customer Sites across Australia

• Providing the General Manager and Internal Stakeholders with Analytics to aid decision-making processes

• Building professional relationships with Field Technicians and External Stakeholders

• Being responsive to a situation and planning the most effective outcome

• Organise and plan high levels of workload

• Work under pressure, planning in advance and replanning as situations arise

• Be able to plan, prioritise and multi task in a demanding environment

• Ensuring customer service level agreements are met at all times

• Analysis of scheduling jobs to ensure efficient times are allocated between jobs

• Maximise productivity when scheduling technicians

• Maintain accurate information in CRM and Reporting database

• Work in a 'close knit' and supportive team environment

What Is Required to Succeed in This Role

• Previous Scheduling or Customer Service experience is preferred

• Exceptional written/verbal community skills along with strong attention to detail and accurate data entry

• Experience working in a deadline driven environment and working in-line with customer expectations

• Strong relationship building skills are necessary as well as the ability to prioritise and delegate work

• High level of proficiency in MS Office Suite

• Excellent time management, planning and organisational skills

• Ability to work under pressure and meet deadlines tied to strict KPI’s

• As self-starter with ownership and accountability to follow through tasks without requiring supervision

How to Apply

To have a confidential discussion regarding this opportunity, please email ••••@gapaus.com.au

Alternatively, please click “Apply” to submit your application.