Service and Warranty Technical Manager

The Role - Service and Warranty Technical Manager
Our Service and Warranty Technical Manager will be responsible for supporting our Service & Warranty Officers from Sunshine Coast to Hervey Bay by overseeing and providing direction on varied maintenance and construction works, with the key responsibilities being:Manage and mentor Service & Warranty Officers.Investigate warranty issues and oversee repair works as required.Manage client escalations and high-level disputes – this may include attending Department of Fair Trading & QBCC inspections.Undertake weekly workflow meetings with Service & Warranty Officers to ensure all projects are completed in set timeframes.Providing mentoring and support for Service & Warranty Officers with escalated clients.Providing technical advice to both Service & Warranty Officers and Service & Warranty Coordinators.Document and manage the required Schedule of Works for maintenance and warranty jobs.Ensure all expenditure on jobs is appropriate to the works required.Ensure all escalated customers are communicated with regularly and professionally.Report to the Service and Warranty Manager on escalated claims, reoccurring maintenance issues and provide recommendations for improvement.Some overnight travel required.
You must haveExperience in a similar role with a residential building company preferredAn unencumbered drivers' licence as this role will involve a lot of drivingCertificate IV in Building and Construction requiredTrade or tertiary qualification in a construction-related discipline or similar i.e. trade qualified carpenter (preferred)Supervisor or Builders licence requiredSound knowledge of the National Construction Code, Australian Standards, QLD QBCC Standards and Tolerances Guide, Safety regulations and quality assurance systems.
Your skills & abilitiesAbility to achieve prompt and professional outcomes for our customersAbility to maintain a consistent and very high standard of workIntermediate level in Microsoft Office – Word, Excel, Outlook and data programmesStrong interpersonal/communication skills, both verbal and writtenMust have a high focus on customer satisfaction and problem-solving abilityStrong organisational skills with the ability to work to deadlinesStrong focus in Administration, record keeping & attention to detail Ability to work autonomously as well as provide mentorship to the Service & Warranty Officers
Why work with us?Career advancement opportunities Competitive salary packageFully maintained company vehicle, laptop and mobile phoneCorporate Discounts
About us
Coral Homes is one of Queensland’s largest and most trusted home builders, with an expansive display home program and a service region spanning most of Australia’s eastern seaboard. Our commitment to quality, value, and exceptional customer service has earned us a strong reputation for delivering on our promises.
With our customers at the heart of everything we do, we continually refine and innovate our home designs to create a stunning collection of homes tailored to modern lifestyles.
Our success is built on a culture of service excellence. From our sales consultants to our head office team and construction professionals, every member of the Coral Homes team is dedicated to providing a seamless and rewarding home-building journey.
As we grow, we remain committed to recruiting and nurturing passionate, forward-thinking professionals who drive our success into the future.
How to Apply
We are interested in speaking with highly motivated, results focused individuals who can hit the ground running, with the energy and commitment required for this role. If this sounds like you, please submit your Resume and Cover Letter by clicking the ‘Apply' button.
At Coral Homes, we are committed to employing individuals who align with our core business values and meet the requirements of the role. As part of the recruitment process, there are a number of compliance checks which may be conducted for a role including police /criminal background checks, medical, drug, and alcohol testing, and reference checks.
Coral Homes value a diverse team of talented, enthusiastic individuals who foster a culture of inclusion, ensuring everyone has equal opportunities for personal development and career growth.
Only Australian or New Zealand Citizens, Australian Permanent Residency holders, and candidates with full-work rights in Australia should apply. All final applicants for this position may be asked to consent to a criminal record check. Each application will be considered on its merits.