SSD – TACS Care Finder – 5.1 PFT

Position Summary

Tangentyere Council Aboriginal Corporation (TCAC) is a community controlled Public Benevolent Institution delivering human services and social enterprise activities for the benefit of Aboriginal people from the Alice Springs Town Camps, urban Alice Springs, and Central Australia.

Tangentyere Aged & Community Services (TACS) is part of the Social Services Division, which aims to improve the quality of life of Central Australian Aboriginal people and the wider community through providing innovative, responsive, and culturally safe services.

TACS provide CHSP, HCP, Care Finder, & Chronic Disease home care & centre-based services to an extremely diverse and vulnerable cohort of people, where health is more often secondary to other social determinants. With more than 7 languages spoken and over 100 clients, TACS continues to uphold quality service provision and maintains its strong ties with members of the Alice Springs and wider community.

The Tangentyere Care Finder will provide specialist and intensive time limited assistance to help people to understand and access aged care services and connect with other relevant services with the overall view of improving people’s awareness and foster engagement in the aged care system.

The Tangentyere Care Finder will also provide support to eligible elders from their entry into the Care Finder program, the navigation of the system and determining services, connection to an appropriate provider, as well ongoing “post-connection” supports to ensure elders are receiving the services they need.

The successful applicant will be highly organised and will be able to manage a varied and heavy workload. They will have experience working with vulnerable people, have clinical knowledge and case management experience. This person will also have strong interpersonal communication skills, be self-motivated and have the ability to establish solid and sustainable professional relationships with all stakeholders. They will also be a team player and be able to work within the Aged Care program.

As part of your role, you will be working with children, people with a disability and people who are vulnerable. It is your obligation to always ensure their safety and report any concerns in line with our duty of care obligations. We have zero tolerance when it comes to abuse of any kind and will take disciplinary action, including and up to termination of employment, should we determine that abuse has taken place or there has been a failure to report any suspected or alleged abuse.

Responsibilities

• ·Provide individualised support to vulnerable older people to access aged care and other services and supports.

·Proactively identify potential clients who may otherwise ‘fall through the cracks’.

·Undertake assertive outreach activities for an identified period of time.

·Undertake Care Finder administration tasks including records management.

·Participate in evaluation, review and reporting activities.

·Maintain a high level of knowledge about and collaboration with aged care and other services and supports.

·Support clients to understand and connect with required services, including My Aged Care.

·Collaborate with the wider TACS team and external stakeholders as required.

• ·Assist with achieving quality management objectives across the organisation.
• ·Assist with achieving safeguarding objectives across the organisation.
• ·Assist with achieving compliance objectives across the organisation.
• ·Other reasonable duties as required.

Qualifications and Selection Criteria

Required

• ·Tertiary qualification in Social Work, Aged Care, Nursing, Health or other relevant discipline or significant equivalent work experience.
• ·High level of relevant and up-to-date industry knowledge and experience.
• ·Demonstrated knowledge and experience in delivering client support services in a community setting.
• ·High level of organisational skills with excellent ability in time management and attention to detail.
• ·Experience in stakeholder engagement and management.
• ·Capacity to work autonomously and as part of a team, with ability to work with diverse groups of people.
• ·Ability to prioritise and organise workload.
• ·Current NT Drivers Licence, NT Working with Children (Ochre) Card, and satisfactory Police Check.

Desired

• ·Current First Aid Certificate, or ability and willingness to attain.
• ·Ability to understand or speak one or more Aboriginal languages.
• ·Proficiency in the use of Microsoft Suite of programs.
• ·An understanding of the social justice issues facing Aboriginal People and the role of Tangentyere Council programs in addressing these issues.