General Manager - Crossroads Hotel

General Manager - Crossroads Hotel

This is a fantastic opportunity to join a large Sydney based hotel group which encourages career growth opportunities. Crossroads Hotel is part of the Sonnel Hospitality Group which owns and operates 20 venues throughout Sydney. Whilst we have been established in the hotel industry for more than 30 years, we are always looking to increase our hotel portfolio, thus ensuring on-going career development and promotion, for those employees that display positive intent, respect and a willingness to learn.

Since 1833, Crossroads Hotel has been a timeless mainstay of leisure and excellence in Casula, south-west Sydney. We look forward to welcoming you to Crossroads Hotel, a distinguished yet casual destination in the heart of Casula. Here, contemporary comforts meet historic charm in a hotel loved by locals, families, businesses, and leisure travellers.

As a group, we pride ourselves on being great humans to work with. Everything we do is underpinned by our values – Sensational Hospitality, Respect & Integrity - Always, Raise the Bar - Everyday, Better Together.

About the Role
This is a full-time position for a General Manager at the Crossroads Hotel, part of a dynamic pub group. You’ll play a key role in the day-to-day operations of the venue, to ensure smooth service, team leadership, and an unforgettable guest experience.

Key responsibilities include:

• Creating a culture where the team feel safe, valued and enjoy coming to work.

• Delivering game-changing customer experiences.

• Extensive knowledge of Gaming Operations.

• Working closely with senior management who share the same vision.

• Compliance, stock management, training and developing of the team

• Managing the day-to-day operations of the venue.

The successful applicant will:

• Essential requirements for this position are Current RSA, RCG & ARCG Competency Cards

• Function/Events experience is preferable as this role will hold the functions portfolio.

• Be a motivational leader who encourages and develops the team to ensure an exceptional customer experience each time.

• Minimum of 1-2 years of management experience in a similar role with a strong knowledge of managing day-to-day operations of a venue with strong and complex trade

• Hands on approach in your leadership and management

• A friendly, outgoing personality with excellent people skills

• A passion for the hospitality industry with the desire to progress within the company

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**Please note: We kindly ask that candidates refrain from calling or visiting our head office directly regarding job opportunities. All applications must be submitted through the official recruitment process and only shortlisted candidates will be contacted.