Operations Manager

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Ready to swap the ordinary for ocean views, road trips and portfolio leadership?

We're looking for an experienced hospitality Operations Manager to join our Parks & Resorts team in a permanent full-time opportunity. The successful candidate can be based on the Gold Coast or Sydney, supporting a portfolio of holiday destinations across Australia, with regular travel to connect with leaders and teams on the ground.

This is a hands-on leadership role for someone who thrives in sophisticated hospitality environments. Partnering closely with onsite General Managers, you'll drive commercial performance, elevate guest experiences and support operational excellence across a diverse portfolio. From accommodation and Food & Beverage operations through to team development and business performance, you'll play a key role in helping our properties and people succeed.

What You'll Do

• Partner with General Managers to deliver exceptional commercial and operational outcomes.
• Drive revenue growth, profitability and overall business performance.
• Provide leadership and support across accommodation, Food & Beverage and guest experience operations.
• Coach and develop leaders to build engaged, high-performing teams.
• Use data and insights to identify opportunities and drive continuous improvement.
• Champion service excellence and consistently high operational standards.
• Support safe, compliant and well-run operations across the portfolio.
• Build strong relationships with key stakeholders across the business.
• Travel regularly to provide hands-on support and operational leadership where it matters most.

What You'll Bring

• Significant operational leadership experience within hotels, resorts, lodges or premium hospitality environments.
• Strong understanding of Food & Beverage operations, with experience leading venues, managing commercial performance and delivering exceptional guest experiences.
• Proven success supporting senior operational leaders and developing high-performing teams.
• Strong commercial and financial acumen, including budgeting, forecasting and business performance management.
• Experience balancing operational excellence, guest satisfaction and financial outcomes.
• A practical, solutions-focused approach and the ability to navigate complex operational environments.
• Exceptional stakeholder management, communication and influencing skills.
• Flexibility and willingness to travel regularly throughout the portfolio.

What’s in it for you? 

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including generous leave and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team. 

If you're a commercially minded hospitality leader who loves developing people, improving performance and making a meaningful impact across multiple properties, we'd love to hear from you.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. The NRMA is not responsible for any fees related to unsolicited resumes