Senior Salary Packaging Officer - Customer Services | Full-time Permanent

Closes: 31 August 2026

Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 58874
Directorate: Chief Minister, Treasury and Economic Development
Advertised (Gazettal date): 17 August 2026
Contact Officer: Kelly Adam on Kelly.Adam@act.gov.au or (02) 6207 9000

Details: The Salary Packaging Team is looking for an enthusiastic and energetic, people focused, detail orientated Team Coordinator to coordinate its busy Customer Services functions – if this describes you, please read on! The successful applicant must be customer focussed and committed to exceeding our clients’ expectations. You will also need to thrive in a fast-paced, high volume, work environment, and be comfortable juggling vying priorities to ensure that tight deadlines are met.

Ideally, the successful candidate will have experience administering salary packaging benefits within the public sector environment, along with a well-developed knowledge of the software and systems that support the Salary Packaging Teams’ administrative services. It will also be advantageous if you can demonstrate an understanding of the Fringe Benefit, and Goods and Services Tax Legislation that underpins our services.

To be considered for the role, in addition to the above, you must be able to demonstrate your commitment to high quality customer service. As our successful candidate will be responsible for providing accurate, timely, and high-quality advice and information to a variety of internal and external stakeholders, it is essential that you can demonstrate your excellent communication skills – both written and verbal.

Note: Selection may be based on application and referee reports only.

How to Apply: Applicants are asked to submit a written pitch of no more than two pages that demonstrates to the Panel how their knowledge, experience, attitude and attributes align with the capabilities listed under the ‘What you Require’ and ‘What you will Do’ headings in the Position Description. Please provide a copy of your current Curriculum Vitae along with the contact details for two referees when submitting your application

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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