Senior Client Services Officer | Full-time Temporary with a Possibility of Permanency

Closes: 10 September 2026

Classification: Administrative Services Officer Class 5
Salary: $95,722 - $100,956 plus superannuation
Position No: 72304, Several
Directorate: ACT Long Service Leave Authority
Advertised (Gazettal date): 27 August 2026
Contact Officer: Thomas Tadic on Thomas.Tadic@actleave.act.gov.au or (02) 6247 3900

Details: The Long Service Leave Authority (ACT Leave) is a Statutory Authority of the ACT Government responsible for the administration of portable long service leave benefit schemes for covered industries within the ACT.

Our vision is to make portable long service leave universally understood and recognised as an important and accepted part of the employment landscape. Our activities are determined by the Long Service Leave (Portable Schemes) Act 2009, and we are governed by a Board of Directors appointed under the legislation. ACT Leave is headed by the Chief Executive Officer and Registrar, supported by an Executive Team comprising the Deputy Registrar, Chief Operations Officer, and Chief Finance Officer.

As the Senior Client Services Officer, you will be responsible for supporting team success. Under the direction of the Client Services Manager, you will contribute to the work of the team and ensure every client receives the best possible customer service. This combined with your expertise in understanding and applying legislation will ensure excellent results.

ACT Leave provides staff with flexible working arrangements and access to a range of roles and professional development and training opportunities tailored to their career goals and ambitions. Our values: Responsive, Reliable, Approachable, Transparent, and Informative, are at the core of our organisation. We display these values in everything we do, to deliver quality customer service outcomes, exhibit teamwork, be proactive and willing to continuously improve, be outcome focused, accountable for our actions and promote and maintain public confidence in our work.

More information about ACT Leave can be found on our website www.actleave.act.gov.au.

Notes: This is a temporary position available from November 2026 for an initial period of up to seven months with possibility of extension up to 12 months and/or permanency.

A Merit Pool will be established from this selection process and will be used to fill vacancies over the next 12 months.

How to apply: Applicants must submit a current curriculum vitae including details of two referees. Applicant must also submit a response no longer than two pages responding to “Our ideal candidate” in the Position Description.

Applications should be submitted .

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Where an offer of employment is for a fixed-term period, any related temporary contracts within the Territory will be issued in compliance with the requirements and applicable exceptions outlined in the Fair Work Act.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Note

These are temporary positions available from November 2026 for an initial period of up to seven months with possibility of extension up to 12 months and/or permanency.