Customer Service Consultant

Customer Service Consultant - Part Time 30 hours per week

Join our Noble Park call centre team as a Customer Service Consultant, overseeing fast-paced operations to ensure accurate, timely deliveries and excellent customer service. The role requires flexibility, with predominantly afternoon/evening shifts, and weekend work on a 4-week rotation. No fixed shifts, flexibility to meet business needs is essential.

The Customer Service Consultant in our call centre within our Noble Park location will be responsible for:

• Overseeing the customer service operations.
• Ensuring high-quality customer service is maintained.
• Ensuring timely deliveries.
• Optimising the transportation processes.
• Manage dispatch processes efficiently within a fast-paced environment.
• Collaborate with various teams to streamline operations and enhance service quality.
• Play a key role in maintaining inventory accuracy and records management.
• Coordinate and optimise logistics operations to ensure timely delivery.

About you

We are looking for a detail-oriented and proactive consultant who can thrive in a busy environment. The ideal candidate will possess strong organisational skills and the ability to communicate effectively with team members and clients.

• Experience in logistics or supply chain management preferred.
• Strong problem-solving skills and the ability to work under pressure.
• Proficiency in logistics software and Microsoft Office Suite.
• Excellent communication and interpersonal skills.

If you are passionate about customer service and looking for an opportunity to grow your career in a supportive environment, we want to hear from you!

About Us

We are a leading company in the logistics and transportation sector, dedicated to providing exceptional services to our clients. With a strong presence in the industry, we pride ourselves on our commitment to efficiency, reliability, and customer satisfaction.

Our team is composed of skilled professionals who work collaboratively to meet the demands of a dynamic marketplace. We foster a culture of innovation and continuous improvement, making us a preferred employer in the logistics domain.

Salary & Benefits

At Nationwide Group, our people are at the heart of everything we do. We invest in our teams, value safety above all else, and provide opportunities to grow your career in a national business that continues to evolve.

We offer:

• A supportive, collaborative team environment.
• Discounts on services and products with RACV
• Flexible working arrangements to support work life balance
• Career development opportunities within a growing organisation.
• A business that genuinely values safety, quality and customer service.

If you're ready to take the wheel and lead our roadside team to new heights, we invite you to apply today and embark on this exciting journey with Nationwide Group.

You can learn more about Nationwide Group at Nationwide Group Careers

CLICK APPLY below and make sure you include a cover letter and resume.

Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.

Only shortlisted applicants will be contacted further.