Operations Manager - Commercial Cleaning & Facility Services

Sydney, NSW | $90,000 + Super + Vehicle Allowance + Performance Incentives
An established NSW commercial cleaning and facility services provider is looking for an experienced Operations Manager to help manage, retain and grow our NSW client portfolio.
This is primarily an operations and client-management role, with a commercial component.
Your main responsibility will be ensuring our existing clients are well looked after, service standards are maintained, operational issues are resolved and our cleaning teams are performing effectively.
You will also support new business opportunities generated by the company by attending prospective client meetings, conducting site inspections, assisting with quotations and submissions, and helping nurture opportunities through to contract award.
You will not be expected to spend your time cold calling or generating a sales pipeline from scratch.
The RoleYou will be responsible for managing a portfolio of commercial cleaning and facility-services clients across Sydney and NSW.
Your responsibilities will include:
Building strong relationships with existing clients.Conducting regular client meetings and site visits.Ensuring cleaning standards and contractual requirements are maintained.Managing cleaners, supervisors and subcontractors.Conducting inspections and following up corrective actions.Resolving complaints and service issues quickly and professionally.Monitoring staffing, labour performance and operational efficiency.Supporting contract renewals and identifying opportunities within existing accounts.Mobilising new contracts and helping transition them into stable operations.Developing capable supervisors and operational teams beneath you.
A key part of the role is being proactive with clients rather than waiting for problems to arise.
We want our clients to feel that their Operations Manager understands their sites, communicates regularly and takes ownership when something needs attention.
Supporting New BusinessThe company will generate prospective client opportunities through its own outbound sales and marketing activity.
Once an opportunity reaches the appropriate stage, you may be responsible for:Attending meetings with prospective clients.Conducting site inspections.Understanding cleaning and operational requirements.Helping develop scopes of work.Assisting with labour modelling, quotations and tender submissions.Presenting how the proposed service will operate.Following up and nurturing prospective clients.Supporting contract negotiations and mobilisation.
You do not need to be a traditional salesperson.
You do need to be commercially confident, professional with prospective clients and capable of helping turn an opportunity into a practical and commercially viable service solution.
What Success Looks Like
Success in this role will primarily be measured through:
Client satisfaction and retention.Service quality and inspection performance.Effective complaint resolution.Stable operational performance.Labour performance against contract budgets.Development of cleaners, supervisors and subcontractors.Successful mobilisation of new contracts.Growth within existing client accounts.Effective support of prospective client opportunities.
What We Are Looking For
Ideally, you will have:
Experience in commercial cleaning, facility services or a similar outsourced-services environment.Experience managing commercial client relationships.Experience managing cleaners, supervisors, subcontractors or field-based teams.Strong operational and problem-solving skills.Confidence conducting client meetings and site inspections.Strong communication and relationship-management skills.Experience managing service issues and client complaints.An understanding of labour budgets, wages and operational costs.The ability to assist with scopes, quotations and commercial submissions.Confidence dealing with prospective clients.The ability to remain hands-on when required while also delegating effectively.A current driver's licence, suitable vehicle and full Australian working rights.
Experience managing multi-site commercial cleaning portfolios will be highly regarded.
Who This Role May Suit
You may currently be working as an:
Operations Manager.Area Manager.Account Manager.Contract Manager.Client Services Manager.Facility Services Manager.Commercial Cleaning Manager.
We are looking for someone who combines strong operational capability, excellent client relationship skills and commercial awareness.
Package & Career Opportunity
The package includes:
$90,000 base salary + superannuation.Performance incentives.Fixed vehicle allowance.Phone and laptop.Executive, estimating and administrative support.Digital operational and service-reporting systems.
As the NSW portfolio grows, there is genuine opportunity for the successful candidate to take on broader responsibility and progress into senior NSW operational leadership.
How to Apply
Please submit your resume and a short cover letter outlining:
Your experience managing commercial cleaning or facility-services contracts.Your experience managing cleaners, supervisors and subcontractors.How you have maintained strong client relationships and retained accounts.An example of a significant client or operational issue you successfully resolved.Your experience with quotations, tenders, prospective clients or new contract mobilisation.
We are looking for someone who takes ownership, builds strong client relationships, holds operational teams accountable and consistently delivers what was promised.