Client Services Officer

We’re looking for an organised, adaptable and customer-focused Client Services Officer to join our small and collaborative team.

This is a varied role where you’ll coordinate service activities, support our customers and help keep our day-to-day service operations running smoothly. You’ll need to be comfortable working autonomously, using initiative and sound judgement to work through problems, while knowing when to seek input from others.

Priorities can change throughout the day, so you’ll enjoy a role where you can adapt, manage competing demands and apply your skills wherever they are most needed.

As part of a small team, your contribution matters. If you enjoy variety, taking ownership and being someone others can rely on, this could be a great fit.

• Manage customer communications and service enquiries.

• Coordinate servicing of therapeutic equipment.

• Assist with furniture service coordination and scheduling.

• Maintain accurate customer and service records.

• Liaise with customers, service technicians and colleagues to coordinate service activities.

• Support reception and incoming telephone enquiries.

• Prioritise tasks and respond effectively to changing operational needs.

We’re looking for someone with a practical, positive approach who takes pride in providing excellent service and getting things done.

You’ll bring:

• Strong communication and interpersonal skills.

• Excellent administrative and organisational skills.

• A high level of attention to detail and commitment to customer service.

• The ability to prioritise tasks and manage competing demands.

• Initiative and sound judgement when working through day-to-day problems.

• The confidence to work autonomously and take ownership of responsibilities.

• Flexibility to adapt and apply your skills where they are most needed.

• The ability to pivot when priorities or circumstances change.

• A collaborative approach and genuine desire to contribute as part of a small team.

• A varied role with the opportunity to take ownership and make a genuine contribution.

• A supportive, close-knit team where your contribution is recognised and valued.

• An environment that values initiative, flexibility and practical problem-solving.

• The opportunity to work with an established Australian business making a positive difference to the health, comfort and mobility of its customers.

For over 50 years, Niagara Therapy has been one of Australia's leading providers of therapeutic health and mobility solutions. As an Australian manufacturer of ARTG-listed Class IIa Medical Devices, we are passionate about improving the quality of life for people experiencing pain, reduced mobility and other age-related health concerns.

If you’re a capable all-rounder who enjoys variety, takes pride in great customer service and thrives in a small team where your contribution really matters, we’d love to hear from you.

Apply now with your resume and a brief cover letter telling us why you’d be a great addition to the Niagara Therapy team.