Quality Business Partner

About Scope

Looking for work with real purpose?

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

As a national NDIS leader, every day, we work alongside people with disability to create more inclusive communities and empower people to live the life they choose. Behind that work is a community of generous supporters whose contributions help make it possible.

This is a fantastic opportunity to make a difference in the disability sector joining our Quality Systems and Improvement team on a 12 month fixed term contract.

About Your Role

What is Customised Employment?

The Quality Business Partner (QBP) provides expert guidance and strategic advice to operational leaders and other enabling functions, supporting them to deliver safe, consistent, and high quality services while supporting workforce capability uplift and organisational priorities. The QBP supports the organisation to be compliant while also maintaining and continuously improving our quality systems.

You will contribute your knowledge and experience to:

• Apply specialist expertise to advise leaders and mitigate risk.
• Lead the organisation’s incident management and feedback management processes, ensuring external regulatory reporting obligations are met.
• Identify opportunities for improvement, develop quality improvement plans and initiatives and contribute to accreditation readiness.

The key accountabilities of the role include:

• Provide evidence and knowledge-based advice to leaders on risk, incident management, quality improvement, audit, quality metrics and data informed decision making.
• Lead the organisation's incident and feedback management processes related to incidents, complaints and feedback from clients and their families and supporters.
• Ensure Scope’s incident management process and workflows are implemented as planned
• Respond to requests for support related to incident management, complaints management or other quality activities.
• Respond to requests for information from the NDIS Quality and Safeguards Commission
• Lead serious incident reviews and investigations to produce informed recommendations and learnings

About You

• Comprehensive understanding of the NDIS Quality and Safeguards Commission Practice Standards and reporting requirements
• Comprehensive understanding of quality management systems including incident management, continuous improvement, auditing practice and the ability to develop and monitor quality improvement plans
• Experience in a quality related role in the disability sector
• Experience in developing and delivering training to frontline staff.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform.  You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Benefits:

• Meaningful work that creates positive impact for people with disability
• Salary packaging benefits of up to $15,900 per year
• Flexible working arrangements, with three days per week at a Scope location (Hawthorn)
• Collaborative and supportive team environment
• Opportunities to influence organisation-wide transformation initiatives
• Free onsite and accessible parking
• Hawthorn office is nearby public transport

Scope (Aust) is a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

No Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email *******@scopeaust.org.au

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.