Service Coordinator

About Us

Oban Group is a leading provider of Building Maintenance, Minor Works, and Project Management services across Western Australia.

We’re proudly WA-owned with offices in Applecross and Bunbury, servicing a diverse range of clients in both the metro and regional areas.

Our business has experienced strong and sustainable growth, built on long-term client partnerships, responsive service delivery, and a high-performing team.

We are now seeking a skilled Service Coordinator to join our growing team and play a pivotal role in supporting the delivery of reactive and planned maintenance services.

About the Role

As a Service Coordinator, you’ll be responsible for coordinating reactive maintenance and cyclical work orders, liaising with clients, field teams, and subcontractors to ensure jobs are scheduled, completed, and invoiced promptly.

You will provide administrative and coordination support with Minor Works, helping to ensure seamless project delivery.

This is a dynamic and fast-paced role where your ability to communicate, prioritise, and adapt will be key to your success. You’ll be joining a collaborative team with clear systems and a strong support network in place.

Set Office Based Work Hours Mon - Fri - ~8am - ~4pm

Key Responsibilities

• Receive, schedule, and allocate maintenance jobs via our job management platform (ServiceM8)

• Communicate with clients regarding job progress, updates, and scheduling

• Liaise with subcontractors and internal trade teams to coordinate works

• Track job progress and ensure timely job completion, documentation, and invoicing

• Monitor SLAs and ensure compliance with client KPIs

• Support with administrative and coordination tasks as needed

• Assist with reporting and updating client portals

• Support the Service & Minor Works Manager and broader team in ensuring smooth delivery of all services

Qualifications & Skills

• Previous experience in a coordinator, scheduler, or administration role within a maintenance or facilities environment

• Strong organisational skills and ability to manage competing priorities

• Confident communicator with clients, trades, and suppliers

• Competent in Microsoft Office (Outlook, Word, Excel) knowledge of ServiceM8 or similar platforms preferred

• Detail-oriented with the ability to work in a fast-paced environment

• A positive and proactive attitude with a strong sense of accountability

• Demonstrated ability to exercise initiative and take proactive steps to anticipate needs, resolve issues, and drive outcomes independently