Guest Service Agent - Esplanade Hotel Fremantle by Rydges

About EVT: Rydges Esplanade Hotel Fremantle by Rydges  is part of EVT, one of Australasia’s market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It’s why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.  

Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We’re not just in the neighbourhood, we’re part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and “too easy” service. Whether it’s for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
 
EVT has an endless range of roles and careers paths to explore across over 140  entertainment  experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia’s most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you’re in, there’s no limits on where your career could take you. 
 
Key Responsibilities 
•    Welcome guests warmly and ensure smooth check-in/check-out 
•    Respond promptly to guest needs and special requests 
•    Co-ordinate with housekeeping and maintenance for room readiness 
•    Manage reservations and daily guest transactions accurately 
•    Provide information about hotel services and local attractions 
•    Maintain a clean, safe, and professional front desk environment 
•    Participate in training and team meetings 

What You’ll Bring
•    Strong customer service and communication skills 
•    Familiarity with hotel systems and procedures 
•    Ability to collaborate across departments 
•    Detail-oriented and accurate in transactions 
•    Adaptable and open to continuous learning 
•    Knowledge of WH&S and operational policies

How You Work
•    Daymaker ethos — no one’s too big for the small things. 
•    Inclusive leader — values diverse perspectives; builds belonging. 

Perks from Day One
As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
•    50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more. 
•    $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar. 
•    Seasonal perks at Thredbo. 
•    Rapid career growth across our hotel & entertainment network. 
•    Paid parental leave; community & volunteering opportunities. 

Apply Now
Join Rydges Esplanade Hotel Fremantle by Rydges and become an EVT experience creator, opportunity taker, the ultimate Daymaker. 

Join and make a positive impact on our people, communities, and environment every day. 

Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don’t wait! We can’t wait to see the places your career will go with EVT.

When you click apply, you’ll be taken to our secure EVT careers portal (powered by Dayforce). This is our official system for managing applications across the EVT Group. You’ll simply enter your details and answer a few quick screening questions so we can get to know you better.