Flower Market Customer Service Representative

About WAFEX Wafex was founded in 1991 by Craig Musson and is a family-owned business that has grown to become one of Australia’s leading wholesale and retail flower companies for both Australian and imported flowers. Wafex is also Australia’s leading fresh and dried export flower company with offices and facilities in Perth, Melbourne and Brisbane.  Globally Wafex has offices in the USA (Los Angeles), Kenya (Nairobi) and Ecuador (Quito) and a further presence in 26 countries with a dedicated base of growers. 

About the role

We are seeking an experienced and energetic Floral Market Customer Service Representative to join our Tesselaar wholesale business and drive sales growth through our market. This is a dynamic, full-time role working Monday to Friday with early starts.

Key Responsibilities

• Overall responsibility for the management and maintenance of the market POS system.
• Manage key wholesale market accounts, building and maintaining strong customer relationships.
• Oversee customer service and operational processes, including pre-orders, order management, training, invoicing, and payments.
• Handle all market pre-orders and orders, responding promptly to calls, emails, and customer enquiries.
• Identify growth opportunities and implement promotional strategies to drive sales.
• Maintain market stock levels, ensuring quality control, waste management, and appropriate discounting.
• Enhance the online webshop, including uploading product images and maintaining accurate stock information.
• Participate in weekly procurement meetings to align on supply and demand.
• Achieve key KPIs, with a focus on sales growth for key market accounts.

Skills & Experience

• Proven experience in sales within a retail environment.
• Strong initiative and independence, with the drive to achieve outstanding results.
• Ability to thrive in a fast-paced environment and adapt quickly to changing priorities.
• A genuine willingness to learn and an interest in flowers and horticulture.
• Exceptional customer service skills paired with excellent communication abilities.
• Current Australian Driver’s Licence.
• Alignment with our core values: Teamwork, Honour, Agility, Safety, and Community.

Job Highlights:

There are many things that make WAFEX a preferred place to work and we offer:

• Above Award pay
• Diverse and flexible working environment
• Supportive and collaborative team 
• Employee Assistance Program 

At Wafex, we take our core values seriously and create an environment where you feel welcomed. We value unique backgrounds, experiences and contributions each person brings to our community and celebrate diversity. Our aim is to create a workforce that reflects the community in which we live.