Service Technician

Audio Visual Service Technician

Join a Team That Keeps Critical AV Technology Performing at Its Best

Location: Melbourne, VIC

Employment Type: Full Time

Company: EQUANS ANZ

At EQUANS, we don't just maintain technology, we enable better communication, collaboration, learning, healthcare, and public services across Australia.

We're looking for an experienced Audio-Visual Service Technician who thrives on solving technical challenges, delivering exceptional customer experiences, and working with leading-edge AV and videoconferencing technologies across diverse environments including government, healthcare, education, commercial, and residential sectors.

This is an opportunity to join a global leader where safety, innovation, and technical excellence are at the heart of everything we do.

Why Join EQUANS?

✅ Work on diverse and technically challenging AV environments

✅ Join a respected global organisation with strong local delivery

✅ Ongoing training, certification support and professional development

✅ Exposure to leading AV and Unified Communications technologies

✅ Autonomous field-based role with strong team support

✅ Career growth opportunities across a broad range of technical services

About The Role

As an Audio-Visual Service Technician, you will be responsible for the preventative maintenance, fault diagnosis, repair, and ongoing support of commercial-grade audio visual and videoconferencing systems.

You will act as a trusted technical advisor to customers, ensuring their AV infrastructure remains reliable, operational, and optimised for business-critical environments.

Success in this role requires strong troubleshooting skills, excellent customer service, and the ability to work independently while maintaining the highest standards of safety, quality, and professionalism.

Key Responsibilities

Technical Service & Support

Deliver priority on-site and remote support for AV and videoconferencing systemsDiagnose, troubleshoot and repair commercial-grade AV equipmentPerform preventative and corrective maintenance activitiesRespond to incidents and service requests within agreed service levelsProvide technical assistance and user support for AV and VC technologiesDevelop and maintain user guides and operational documentationMaintain accurate asset registers, spare parts inventories and service recordsAssist with repair quotations where warranties have expiredEnsure all work is completed in accordance with company quality standards and customer expectations

About You

You're a proactive and customer-focused AV professional who enjoys being hands-on, solving problems, and working with a variety of technologies and environments.

You take pride in delivering high-quality work, building strong customer relationships, and continually developing your technical expertise.

Essential Skills & Experience

Demonstrated experience within the Audio Visual industryStrong fault-finding and troubleshooting capabilityExperience supporting AV and videoconferencing systemsExcellent communication and stakeholder management skillsStrong customer service orientationAbility to manage competing priorities and work autonomouslyConstruction Industry White CardCurrent Australian Driver's Licence

Preferred Qualifications

Undergraduate qualification or relevant technical certification in a related fieldExperience supporting enterprise AV, unified communications or collaboration technologiesUnderstanding of service management principles and ticketing systems

Ready to Join a Global Leader?

If you're passionate about technology, enjoy solving complex technical problems, and want to be part of a team delivering essential AV services across some of Australia's most important sectors, we'd love to hear from you.

Apply now and help shape the future of connected workplaces, education environments, healthcare facilities and community spaces with EQUANS.