Head of Operations

Location: BROOKVALE, NSW

Salary: Above Award

Job Type: Permanent position | Full time position

• Factory Management & Procurement — Act as the primary interface for our international manufacturing partners (primarily in Asian hubs like Shenzhen).

Place and manage orders to fulfil inventory demand across all markets, oversee production schedules, manage component and hardware lead times, and leverage pricing variables.

• Inventory & Stock Forecasting — Work closely with the global sales team to forecast inventory needs across a rolling 12-month period.
• Logistics & 3PL Governance — Work directly with our freight forwarding partners to keep international shipping efficient and cost-effective (individual customs entries and freight bookings are handled externally).

Manage our 3PL and distribution partners to guarantee timely delivery and meet strict commercial SLAs.

• Cross-Functional Team Leadership — Synchronise go-to-market timelines across all business functions and regions.

Directly lead the Product Manager and Product Engineer so technical blueprints, component standards and QA testing align with production deadlines.

• Commercial Finance Integration — Work alongside our Bookkeeper and CFO to track landed costs, and report operational inventory values.

Coordinate with finance teams across all markets to maintain clear financial visibility. What Success Looks Like

• Reliable Availability — Flagship products stay reliably in stock, while slow-moving and inactive inventory is kept to a minimum.
• On-Time Production — Our contract manufacturers consistently deliver on time and in full, keeping launches and replenishment on schedule.
• Fast Fulfilment — Retail orders move quickly and dependably through our 3PL network, with reliable next-day dispatch.
• Consistent Quality — Product returns and defect rates stay low across every wholesale channel.

Selection Criteria & Experience

• Industry Background — 8–12+ years managing multi-territory distribution within a importing structure — ideally in mobile phones, tablets, consumer electronics components or FMCG.
• Supply Chain Domain Expertise — Proven history working directly with international freight forwarders, regional 3PL networks and overseas manufacturing factories, navigating communication boundaries and global shipping variables.
• Technical & Platform Literacy — Advanced Excel skills and deep knowledge of inventory management platforms to run operational forecasting.
• AI Integration & Workflow Innovation — Knowledge and hands-on use of AI tools to optimise workflows, automate routine reporting and drive organisational efficiency (highly regarded).