Team Leader Local Area Coordination (LAC) Service

About the role

Reporting to the Area Manager NDIS LAC Service, you will provide day-to-day leadership, supervision and support to Local Area Coordinators delivering services under the National Disability Insurance Scheme. You will play a key role in ensuring high-quality service delivery, supporting staff performance, maintaining compliance with NDIA contractual requirements and fostering positive outcomes for people with disability, their families and carers.

Key responsibilities

• Leading, mentoring and developing a team of Local Area Coordinators

• Supporting operational performance, compliance and quality outcomes across the LAC service

• Building strong relationships with community organisations, stakeholders and service providers

• Assisting with workforce planning, staff development, reporting and continuous improvement activities

• Supporting complex customer interactions and person-centred service delivery

About you

• Experience leading or supervising a team within community services, disability services or human services

• Understanding of the NDIS, disability sector and person-centred practice

• Strong leadership, coaching and stakeholder engagement skills

• Highly developed analytical, problem-solving and communication skills

• Intermediate to advanced computer skills, including Microsoft Office and database systems

• Current Working with Children Check (Employee)

• NDIS Worker Screening Check (or willingness to obtain)

• Ability to complete NDIA Pre-Engagement Processes, including relevant background checks

About us

At Latrobe Community Health Service, we aim to prevent health problems through information and awareness, and to intervene sooner through the delivery of truly integrated healthcare. Our origins are in Gippsland, regional Victoria, but we have grown rapidly in recent years. Our services include general practice, nursing, allied health, dental, counselling and psychology, alcohol and drug treatment, social connection programs, carer support services, and National Disability Insurance Scheme (NDIS) services. In New South Wales, South Eastern Sydney is currently the only region where we deliver NDIS services in partnership with the National Disability Insurance Agency (NDIA).

Benefits

• ADO each month (full-time staff only)

• Optional Salary Packaging (including novated leasing)

• Access to discounted Private Health Insurance

• Comprehensive six-week onboarding and training program

• Ongoing Training & Development (Online & Onsite)

• Career Progression Opportunities

• Flexible Working Arrangements

• Supportive and values-driven organisational culture