Dispatch Coordinator

Job description:

About the role

Join a 2026 AFR BOSS Best Places to Work Gold Winner and 2026 Sustainability Champion recognised by the World Steel Association. Play a key role in shaping our performance across our InfraBuild Reinforcing business.

As our Despatch Coordinator, you will demonstrate a high level of customer service and attention to detail with previous experience in despatch planning, scheduling and prioritisation. You will be responsible for planning despatch to optimise service levels and customer satisfaction, without compromising our well-established safety and quality standards.

What you will be doing:

• Provide a high level of customer service
• Ensure required fleet matches delivery plan and the accurate despatch of correct order to customer
• Liaise with sales, warehouse and transport providers to resolve urgent and critical customer requirements
• Managing driver and wait times with an expectation to reduce yard wait time
• Performing load checks and auditing of loads and load restraint
• Sign off safety checklists and adhere to all relevant health and safety policies, standards, procedures and legislative requirements
• Ensure all required paperwork and administration duties are completed in a timely and accurate manner

Hours for this role are 8am - 4pm, Monday to Friday

You will be rewarded with:

• Promotional opportunities, long-term career
• Participation in quarterly company Bonus
• Permanent, full-time hours with job security
• Team environment with strong safety culture
• Internal and external relevant training provided

Primary Benefits:

We offer a range of benefits designed to support you at work and beyond:

• Access to long service leave after 5 years: Employees who are not covered by an Enterprise Agreement can access accrued Long Service Leave (LSL) at the rate of 1.3 weeks per year of service after 5 years continuous service.

• Paid parental leave that goes further - 20 weeks paid Primary Carer Leave and 3 weeks Partner Leave, plus superannuation contributions during unpaid leave (eligibility applies)
• Health cover at discounted rates - Access corporate rates with nib Health Insurance to support you and your family
• Everyday savings - Access a wide range of employee discounts across major brands including retail, travel and lifestyle
• Flexible vehicle options - Novated leasing options available, providing a tax-effective way to finance and manage your vehicle
• Support when you need it - Confidential counselling and wellbeing support through our Employee Assistance Program (EAP) and Sonder, available to you and your immediate family
• Invest in your development - Access to learning platforms and development opportunities to support your career growth

What you will bring:

• Demonstrated customer service experience
• Be reliable, punctual, committed and be able to work autonomously
• Have exemplary time management and prioritisation skills
• Have experience and or knowledge of the transport industry and understand load compliance
• Have a customer service and relationship management mindset with a high level of negotiation skills
• An agile mindset with a focus on continuous improvement initiatives
• Be computer literate and have experience with Microsoft Office Suite, JDE/SAP, ARMA, desirable

Why join us?

We offer more than just a job; we provide a dynamic environment built on three pillars that define our commitment to both our team and our industry.

• Work with a greater purpose - join us on our pursuit of a sustainable future and contribute to our nation's legacy.
• Work well, live better - experience a safe, supportive and inclusive environment which values you as a whole person and where wellbeing matters.
• Build your own future - grow and drive your own development to grow your skills. Everyday is an opportunity to grow.

About Us

InfraBuild Reinforcing partners with builders, engineers and contractors to deliver smarter reinforcing solutions across Australia's major projects.

From high-rise buildings to transport infrastructure, we help improve buildability, reduce material use and support lower embodied carbon outcomes through our integrated steel supply chain.

How to apply

We invite you to forge your career in a workplace where passion meets purpose, wellbeing is nurtured and the opportunity to thrive is in your hands.

We're committed to building an inclusive workplace that reflects the communities we serve. We encourage applications from people of all backgrounds, experiences and perspectives. Your diversity helps us create more sustainable and innovative steel solutions for Australia's future.

We are a 2026 Circle Back Initiative Employer - we commit to respond to every applicant.