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We are seeking an experienced Call Centre Manager to lead a small, high-performing team of 7 people focused on appointment setting and outbound sales. This is a hands-on role suited to a strong leader who can coach, m…
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About the role
We are seeking an experienced Call Centre Manager to lead a small, high-performing team of 7 people focused on appointment setting and outbound sales. This is a hands-on role suited to a strong leader who can coach, motivate, and drive results.
Key Responsibilities
Manage and lead a team of 7 appointment setters / sales agents
Oversee daily call centre operations and performance
Set KPIs and drive appointment and sales targets
Train, coach, and monitor call quality and conversions
Implement scripts, processes, and performance improvements
Track results, prepare reports, and optimise productivity
Ensure team accountability and high standards
Requirements
Previous experience managing a small sales or call centre team
Strong background in appointment setting / outbound sales
Hands-on leadership and coaching ability
Results-driven and target-focused mindset
Experience with CRM and call reporting systems
What We Offer
Competitive salary + performance bonuses
Stable hours and a focused team environment
Opportunity to grow with the business
Supportive management and clear expectations
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