Patient Service Officer (Holiday Reliever)

About your opportunity

Fixed Term Temporary full-time, 6 months with possible extension not exceeding 2 years total duration

Make a difference every day through exceptional customer service. In this rewarding role, you'll be the first point of contact for patients, families, and the community, delivering high-quality administrative support and person-centred service. Working collaboratively within a supportive team, you'll help ensure positive patient experiences while contributing to the delivery of efficient, high-quality healthcare services.

About your new employer

Townsville Hospital and Health Service (HHS) offers a diverse and rewarding healthcare environment, combining advanced clinical practice, innovation, and professional development. As a leading tertiary and referral service, we provide opportunities to work alongside multidisciplinary teams, contribute to complex healthcare delivery, and access ongoing education, training, and career advancement pathways.

Our supportive and community-focused culture fosters collaboration, inclusion, and wellbeing. Located across the vibrant rural, urban, and coastal communities of North Queensland, Townsville HHS offers an enviable lifestyle, affordable living, flexible work options, and the opportunity to enjoy a rewarding career while achieving work-life balance.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

• Salary range: $2457.60 to $2866.40 p.f. (AO2)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• Plus Salary Sacrificing options may be available

Requirements:

• All employees of the Mental Health Service Group (MHSG) may be required to work in other areas of the Service.
• Applied customer service experience relevant to the public health setting including demonstration of patience, understanding, confidentiality, and a positive, approachable, and helpful attitude.
• High level written and verbal communication skills and interpersonal skills to effectively liaise with internal and external customers and stakeholders at various levels.
• Highly accurate utilisation of corporate/patient information systems and databases including Microsoft Office 365 suite. • Ability to follow workplace instructions and organisational standards to meet defined outcomes that contributes to organisational goals.
• This is a Vaccine Preventable Disease (VPD) risk role.
• Pre-employment checks will be conducted.

Please refer to the Role Description for further details.

Apply now and be part of something extraordinary!

Enquiries are welcome; for a confidential discussion please contact: Tracy Dyer on (07) 4433 8***.

Apply ONLINE: https:// apply-springboard.health.qld.gov.au/jobs/QLD-TV689886

Applications close: Tuesday, 25 August 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.