Support Officer

• Examine incoming correspondence to determine the appropriate action
• Check outgoing correspondence for content and adherence to style guides and formatting requirements and amend where necessary
• Register incoming and outgoing correspondence and prioritise accordingly
• Manage appointment diary on behalf of management
• Ensure the confidentiality of all documentation handled and maintain a secure filing system
• Liaise with officers at all levels within both public and private sectors in relation to the centre’s activities
• Schedule meetings, book meeting rooms and organise teleconferencing if necessary
• Book travel including accommodation, car hire and flights
• Provide support and advice to other staff administrative issues and assist with the preparation of briefs, memorandums, submissions and executive and ministerial correspondence

• Decision making and reasoning involve gathering information, evaluating a variety of solutions, and selecting the best option, working ethically, working under pressure and demonstrating resilience
• Teamwork skills with the ability to work without supervision and as part of the broader team. In addition, demonstrated ability to collaborate and contribute to team results
• Information technology skills at a competent level with the willingness to learn new IT skills and use internal information management databases as well as Microsoft Office software
• Planning & Organising abilities to ensure tasks are completed within the required deadlines and in accordance with all relevant policies and procedures
• Problem solving skills with the ability to apply a range of problem-solving strategies and show initiative in identifying and solving problems both independently and as a team member
• Communication skills as demonstrated through the ability to listen, understand and speak clearly to a wide range of audiences. Written skills with the ability to summarise information and data
• Ability to use judgement and discretion with confidential information
• Demonstrated ability to show initiative and be proactive
• Demonstrated ability to balance competing demands and executive needs
• Ability to work well under pressure whilst maintaining accuracy
• Proven administrative skills, including proficiency in using a range of software applications, including Microsoft Word, Excel and PowerPoint and databases
• Interpersonal, oral and written communication skills for gathering and providing information both over the phone and in person, to a range of stakeholders that interact with the centre
• Ability to acquire knowledge of relevant acts and regulations

Applications to remain current for 12 months.