Front Office Manager

Belong locally. Grow personally. Own your future.

At Quest, we offer more than a job—you’ll become part of the community while building the skills and experience to grow your career. If business ownership is your dream, we’ll help you make it a reality.

At Quest, we believe everyone deserves a place to be themselves, and we go further to create the moments that matter. We’re proudly local, warm and dependable, delivering an effortless stay experience grounded in genuine connection and local knowledge—As local as you like it.

Role purpose

As Front Office Manager, you are the first point of contact and a key driver of guest satisfaction. You will deliver a welcoming, personalized arrival experience, oversee core front office operations, and resolve requests with ownership, care and professionalism.

Key responsibilities

• Lead and coach the front office team to achieve service and performance standards.

• Deliver a consistent, warm welcome and seamless check-in/check-out experience.

• Manage reservations, guest enquiries, payments, and general administration with accuracy.

• Resolve requests and issues promptly, escalating appropriately while maintaining ownership.

• Provide local recommendations and tailored guidance to support each guest’s stay.

• Coordinate with housekeeping/maintenance to support operational flow and room readiness.

• Maintain brand-aligned service standards across all interactions.

About you

• Demonstrated leadership experience in hotels, or similar service-led environments.

• Professional communication style and confidence engaging with a wide range of guests.

• Strong attention to detail, accuracy, and organizational skills.

• Calm, solutions-focused approach during busy periods and competing priorities.

• Flexibility to work a rotating roster including weekends/public holidays/evenings as required.

What we offer

•  A supportive, locally led team environment within a trusted national brand.

• The opportunity to contribute to meaningful guest experiences every day.

• Car parking, accommodation discounts and uniform provided.

Apply Now!

Please click Apply Now to submit your resume and a brief cover letter outlining your suitability for this opportunity. We are not accepting unsolicited agency referrals and applicants must have valid Australian working rights.

Due to a high volume of applications, only shortlisted candidates will be contacted.