Major Incident Manager

Transform Digital Healthcare with Telstra Health

At Telstra Health, we're shaping the future of healthcare with connected solutions that make care safer, faster, and more seamless. From hospitals and clinics to aged care and community programs, our technology empowers teams to deliver better care - wherever it's needed.

About the Role

We’re looking for an experienced Major Incident Manager to lead critical technology incidents across Telstra Health, including incidents impacting our customers and internal technology environment.

This is a hands-on Major Incident Management role where you’ll take control of complex, high-pressure incidents and drive teams through to service restoration and resolution.

Working in a healthcare technology environment, you’ll also manage incidents where technology disruption may create customer or clinical risk.

What You’ll Be Doing

• Lead major and critical technology incidents across customer and enterprise environments.
• Assess incident impact and urgency, including potential customer, clinical and business risk.
• Lead major incident bridges, coordinating technical teams, business teams, vendors and third parties to restore services quickly.
• Drive service restoration by setting clear actions, removing blockers, escalating issues and holding teams accountable.
• Lead and influence senior stakeholders and executives, driving decisions and maintaining alignment.
• Provide clear, timely incident communications to customers, leaders and other stakeholders.
• Lead post-incident reviews and partner with Problem Management to identify root causes and corrective actions.
• Ensure incidents are managed in line with ITIL practices and identify opportunities to improve service resilience.

About You

• Extensive Major Incident Management experience within large, complex enterprise technology environments.
• Proven ability to take control and drive outcomes during complex, high-pressure incidents.
• Strong experience influencing senior leaders, executives and large stakeholder groups.
• Strong technical acumen, with the ability to understand complex issues and effectively coordinate technical teams.
• Experience working across multiple teams, vendors and third parties.
• Strong practical knowledge of ITIL, including Incident, Problem and Change Management.
• Experience in healthcare, highly regulated or other business-critical environments will be highly regarded.
• Bachelor’s degree in computer science, Information Technology or a related field, or equivalent experience.
• ITIL certification is highly desirable. Additional project management or relevant technology certifications are beneficial.
• Australian citizenship is required for this role.
• Ability to work outside standard business hours, including evenings and weekends, as required to support major incidents.

About Us

Flexibility isn't a perk - it's how we work! Love solving meaningful problems in an innovative, evolving environment? You'll fit right in!

At Telstra Health, your work is impactful, your growth is supported, and your ideas are heard.

By joining our team of health and tech experts, you'll learn, grow, and make a real-world difference.

Perks & Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards discounts on shopping, gyms, movies, health insurance & more

We're committed to inclusion. Aboriginal and Torres Strait Islander people, individuals from all backgrounds, and those living with or caring for someone

with a disability are encouraged to apply. Even if you don't tick every box, we want to hear from you.

We're a Circle Back Initiative Employer—you'll get a response for every application.

If you're ready to make a meaningful impact, we'd love to hear from you! Apply today!

Learn more about how Telstra Health is improving lives through digitally enabled care here.