National Training and Development Manager

Our client, a well-established finance and insurance company is focused on further developing its operational capabilities in the Australian market. With a corporate philosophy that focuses on its people, this is an opportunity for you to take part in the development and delivery of training programs that have a direct influence on business results. Working with senior executives to identify current and future business needs, you will have the support to provide customised training and development initiatives that will in turn enhance your professional career.

About the role:

• You will be responsible for managing a newly implemented LMS system as well as building new training content.
  
• Ensure organisational learning and development activities support current and future business needs.
  
• Identify and understand coaching, skill gaps, performance improvement activities training and tailored courses for individual staff and business unit teams.
  
• Development of organisational capabilities through a range of workforce management practices
  
• Drive consistency in standards of service and compliance across the business
  
• Maintain an up-to-date knowledge of all systems, products and services to support staff in providing an exceptional customer experience and maximise sales opportunities.
  
• Develop and review organisational and role-specific capabilities framework and identify appropriate external training solutions.
  
• Build organisational capabilities through sound talent management and workforce planning.
  
• Develop, implement and manage rewards and recognition initiatives.
  
• Provide ongoing reporting and analysis of training activities.
  
  

Requirements

• Relevant training experience (Minimum 2 years) in the Finance or Insurance industry and customer service environments
  
• Change management experience
  
• Experience in building and delivering training strategies which support corporate objectives.
  
• Sound skills in Microsoft Office suite
  
• Demonstrated ability to deliver instructional presentations.
  
• Excellent communication skills, both written and verbal.
  
• Highly developed interpersonal and people management skills, with the ability to liaise with and influence people at all levels.
  
• Pro-active approach and ability to work autonomously.