Administration & Office Support

About the role

This is primarily an administration and coordination role, supporting the day-to-day operations of our business. Your day will be varied and may include coordinating technician schedules, service calls and customer appointments, providing general administration support to the operations and service teams, speaking with customers regarding bookings and scheduling, preparing and processing purchase orders and documentation, organising freight and deliveries, liaising with suppliers, assisting with purchasing and stock administration, updating customer and job information in systems, following up outstanding paperwork, assisting with invoicing preparation, maintaining organised electronic records, responding to telephone and email enquiries, and supporting management with general office administration.

Key responsibilities

• Coordinating technician schedules, service calls and customer appointments
• Providing general administration support to the operations and service teams
• Speaking with customers regarding bookings, service work and scheduling
• Preparing and processing purchase orders, work orders and other documentation
• Organising freight, couriers and deliveries
• Liaising with suppliers and following up orders
• Assisting with purchasing and stock administration
• Updating customer, job and product information in systems
• Assisting with invoicing preparation and checking job documentation
• Maintaining organised electronic records and filing

About you

• Highly organised with good attention to detail
• Confident communicating by phone and email
• Friendly and professional when dealing with customers
• Comfortable managing several tasks at once
• Reliable and able to follow tasks through to completion
• Confident using Microsoft Office, particularly Outlook, Word and Excel
• Comfortable learning new computer systems
• Able to work independently while also being part of a small team
• Previous experience in administration, office coordination, customer service, scheduling, service administration or a similar role would be highly regarded
• Experience within the equipment, service or trade industries would be helpful, but is not essential

Benefits

• Permanent office-based position in St Marys, NSW
• Varied administration role – no two days are exactly the same
• Work closely with management and the operations team
• Friendly, down-to-earth working environment
• Opportunity to learn more about purchasing, logistics, service coordination and business operations
• A role you can make your own as you become familiar with the business

About us

Roar Equipment is an established Australian business providing specialised equipment, shopfitting, installation and service solutions to the retail industry. Our customers include supermarkets, independent retailers and other businesses throughout Australia. We are a practical, hands-on business with a small team, so this is an opportunity to become an important part of our day-to-day operations rather than simply being another person in a large administration department.