Administration Assistant

About the role

As our Administration Assistant, you will play an important part in supporting the day-to-day operations of the business. This is a varied role that combines administration, customer service, and sales support, making it ideal for someone who enjoys staying busy and working as part of a supportive team.

Key responsibilities

• Answering incoming phone calls and assisting customers with general enquiries, orders, and product information

• Monitoring and distributing incoming emails

• Preparing customer quotations and maintaining quote records

• Processing sales orders, creating purchase orders where required, and generating invoices

• Assisting the sales team with pricing, product availability, and customer enquiries

• Managing appointments, meetings, and diary scheduling

• Maintaining and updating computerised price lists and filing systems

• Preparing outgoing mail and general office documentation

• Using office equipment and computer systems, including Microsoft Office, databases, and internal software

• Data entry and stocktake

About you

• Organised, reliable, and detail-oriented

• Confident using computers and Microsoft Office programs

• Friendly and professional, with strong communication skills

• Able to manage multiple tasks and work well in a team environment

• Committed to providing excellent customer service

• Previous administration experience is preferred, but a positive attitude, willingness to learn, and strong organisational skills are just as important

Benefits

• Permanent full-time employment

• Stable Monday to Friday hours

• A supportive and friendly team environment

• A varied role with plenty of day to day variety

• The opportunity to build your administration and customer service skills in a long-term position