Service Technician - NSW

Service Technician – NSW

Are you a skilled licensed electrician searching for an exciting career within the dental / healthcare industry? 

This is a fantastic full-time permanent opportunity for an energetic Service Technician to be a part of the world’s largest manufacturer of professional dental products and technologies with a reputation for premium quality. 

Our brands have empowered dental professionals to provide better, safer and faster dental care for over 100 years. Everything we do is about helping them deliver the best possible dental care, for the benefit of their patients and practice. We are now seeking someone with a positive, friendly attitude, excellent communication skills, and a commitment to building and maintaining strong client relationships. Our company takes pride in delivering expert customer service, and your ability to excel in this area will be valued. Essential computer literacy skills, an understanding of how to comply with service standards and a strong fault-finding ability will empower you to thrive in this role.

When you join us, you'll become part of a passionate and like-minded team, dedicated to supporting your growth and development. Here's what we offer to our valued team members:

• Flexible work arrangements

• Fully equipped, maintained company vehicle

• Benefit from an industry leading renumeration package that recognizes your unique skills and experience

• Become a part of our inclusive company culture and enjoy working within a positive team 

• To assist you in servicing our state-of-the-art dental equipment, you'll be equipped with a laptop, mobile phone, job-specific test equipment, and all necessary work uniforms

• Reliable and consistent work schedule including the opportunity to take on regional work

• Ongoing Professional Development and Training

• Opportunities to travel to throughout Sydney metro and regional NSW

THE ROLE

Reporting to the Service Manager and based in Sydney, this role forms part of our technical service team providing high level services, both in-house and on-site throughout Sydney to our internal and external customers that includes installation, calibration, preventive maintenance and repair of dental equipment.

Primary Objectives:

Working both individually and as part of team, undertake technical service and support of the Company’s products.

Positively influence customer satisfaction by providing timely and proficient technical service and advice, for internal and external customers.

Positively influence the financial goals of the Company through cost and inventory control, accurate and timely invoicing and the promotion of the Company’s products and services.

Specific Responsibilities:

Installation, calibration, maintenance and repair of equipment sold and serviced by the Company.

Provide technical advice and support to the sales team.

Ensure that all contact with customers, whether internal or external, is of a high standard

Attend calls as scheduled by the Technical Service Support Coordinators.

Promote the Company’s service offers to customers, including calling to inform customers of the benefits of, and scheduling PM services.

Care and maintenance of all tools, parts, equipment supplied by the Company in accordance with the Company procedures and policies.

Care and maintenance for the Company vehicle in accordance with the Company vehicle policy.  Vehicles must be cleaned regularly in order to maintain a professional appearance.  Vehicles must be serviced as per the manufacturer’s recommendations.

Ensure every work area is kept clean and tidy and in accordance with quality control procedures.

Complete reports on the PDA system in a timely manner for all service and support activities.

Provide feedback to the Technical Service Manager/State Manager about issues that have an impact on technical service. 

Adhere to all health and safety procedures and policies to ensure a safe working environment

Proactively identify and report safety and health risks to ensure continuous improvement of occupational health and safety practices

Wear all personal protective equipment as required

Maintain awareness and understanding of internal safety procedures and adhere to these at all times

Experience and Qualifications 

Relevant degree or certificate preferred.

Electrical license 

Radiation safety license preferred  

Demonstrated experience in a similar role.

Electronic/Electrical background/qualified.

Ability to qualify for a restricted Electrical license; we will support you.

Sound troubleshooting/maintenance experience.

Valid/Current Driver’s License.

Unrestricted working rights.

Happy to work in role that can be physically demanding.

Skills

Excellent attention to detail.

Strong written and verbal communication skills

Advanced level computer skills with proficiency in MS Office Suite, Excel, Word, PowerPoint & Access

Strong interpersonal skills with a demonstrable ability to work within a changing environment

Willingness to contribute to and support team goals

Excellent organisational and time management skills

Ability to priorities conflicting workloads and multitask

Capable of managing a project to completion 

Apply now and embark on a journey that will lead to personal and professional growth whilst knowing you are making a meaningful impact within the healthcare sector.

Our Service Technicians are working in Dental practices across the region installing, repairing and maintaining medical equipment and providing expert advice and service to our clients. This is a great industry to work in with a wide variety of technology and brands. You’ll be part of an experienced team working alongside a dedicated team of Sales Specialists in a supportive environment.

 

More About Dentsply Sirona

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, with a 130-year history of innovation and service to the dental industry and patients worldwide. Dentsply Sirona develops, manufactures, and markets a comprehensive solutions offering including dental and oral health products as well as other consumable medical devices under a strong portfolio of world class brands. Dentsply Sirona’s products provide innovative, high-quality and effective solutions to advance patient care and deliver better and safer dentistry. Dentsply Sirona’s global headquarters is located in Charlotte, North Carolina, USA. The company’s shares are listed in the United States on NASDAQ under the symbol XRAY.

Bringing out the best in people

As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.

Working at Dentsply Sirona you are able to:

Develop faster - with our commitment to the best professional development.

Perform better - as part of a high-performance, empowering culture.

Shape an industry - with a market leader that continues to drive innovation.

Make a difference -by helping improve oral health worldwide.