Customer Service Team Member

Robot Building Supplies is a proudly family-owned Australian business with decades of experience supplying quality building products across wholesale, retail, and trade markets.

We’re currently looking for an enthusiastic and customer-focused team member to join us in our Dromana store.

You will be the first point of contact for our customers, ensuring they receive great service whether they visit us in-store, call, or place orders online. Your day-to-day duties will include:

• Assisting customers with product enquiries, orders, and quotes via the counter, phone, email, and website

• Liaising with internal team members including other branches and sales reps

• Processing incoming goods and handling transfers and dispatches

• Maintaining stock levels and monitoring inventory

• Operating point-of-sale systems and handling cash

• General sales support duties

• Availability to work alternate Saturday mornings (8:00 am – 12:30 pm) and occasional overtime

• A strong ‘can do’ attitude and willingness to learn

• Great communication and interpersonal skills

• Reliable and proactive approach to customer service

• Confidence using computers and sales systems

• Previous experience in a similar retail or trade environment preferred.

• Above-award wages

• Staff discounts on materials

• Regular hours

• A supportive and friendly team environment

• Secure, long-term employment with a well-established business

Pre-employment medical (including drug and alcohol testing) will be required for the successful applicant.