Customer Service Consultant

We offer real work life balance and benefits that count. Depending on your role, you may have access to a 4 day compressed week or 9 day fortnight, generous leave provisions including Wellness Leave and up to 3 days of end of year shutdown leave, and discounts through Fitness Passport, Solstice Energy, MyState Bank, Launceston Aquatic Centre and the QVMAG Gift Shop, plus a free EAP, discounted health insurance through St Luke's Health and BUPA, and more.

Be the first point of contact for a whole city

Every day, you'll be the first face and voice of Council that our community meets, whether it's on the phone, at the counter or online. It's the small moments, a payment sorted, a question answered, a permit organised, that build real trust and make people feel looked after. You'll bring warmth and care to every interaction and help shape how our whole community experiences Council.

Key responsibilities of this position include: 

• Greet customers face to face and over the phone, sorting out what they need on the spot

• Handle cash, EFTPOS payments and receipting with accuracy and care

• Log enquiries and requests in Council's customer systems, and direct them to the right team

• Prepare permits, letters and other correspondence for our community

About You

We are looking for someone who demonstrates, through behaviour, an alignment and an understanding of Our Values and has the following qualifications, skills and experience: 

• Experience delivering high quality customer service in a similar setting

• Cash handling, receipting and EFTPOS experience

• Good computer skills, with the ability to learn and use Council's corporate applications

• Excellent verbal, written and interpersonal skills

About the City of Launceston  

The City of Launceston is Tasmania's largest council and an award-winning Employer of Choice. Launceston is deeply connected to our history and natural beauty, and will thrive as Northern Tasmania’s economic, cultural, and culinary heart. With a commitment to diverse housing, sustainability, economic growth and innovation, we’re building a city where people feel connected, businesses succeed, and the environment flourishes. Launceston is a place to live, work, play, visit and belong. Be part of a city shaping its future.

At the City of Launceston, diversity isn’t just something we celebrate — it’s key to our success. We’re committed to creating an inclusive, flexible and supportive environment where everyone has the opportunity to succeed and contribute to something bigger — our community.

City of Launceston adheres to the principles of a child safe organisation and is committed to the care and protection of all children and young people.

How to Apply:

If you are interested, for further information and instructions on how to apply please visit the careers page of our website at Careers - City of Launceston and download the Employment Information Pack for this position.

For further information specific to this role, please contact Nicole Hooper, Team Leader Customer Experience on 03 •••• •011, or Nicole.Hooper@launceston.tas.gov.au

Your application should include a Cover Letter, your current Resume and a statement (maximum two pages) addressing the highlighted Selection Criteria outlined in the Position Description section of the Employment Information Pack. You must address the Selection Criteria to be eligible for interview.

Applications Closing Wednesday, 19 August 2026