Customer Service Officer

The Scenic Rim is a region of opportunity surrounded by World Heritage-listed national parks and is well renowned for its breathtaking scenery, agricultural and tourism industries, whilst situated close to the major centres of Brisbane, Ipswich, Toowoomba, and the Gold Coast. At Scenic Rim Regional Council, we deliver community services and infrastructure to the region's population of approximately 50,000. With a diverse team exceeding 470 employees, we are committed to shaping a progressive future for our community through collaboration, integration, and innovation. We are proudly an equal opportunity employer that embraces diversity, and a workplace underpinned by shared ethos and values.

About this opportunity
This position is responsible for providing a positive, professional and personalised customer service experience to internal and external customers of Scenic Rim Regional Council, via all channels of customer interaction.
The position is based in Beaudesert, but you may be required to work from any of Council’s offices (Boonah and Tamborine Mountain) or facilities within the Scenic Rim.

Additionally, you’ll also …
• Manage customer complaints in a proactive and sensitive manner, ensuring the customer is referred to the appropriate department as required.
• Manage customer transactions, process Council applications, cash handling, end-of-day business processes, reconciliations and daily banking.
• Record and input service requests into Council’s customer request management systems, ensuring accuracy and timeliness.
• Deliver an exceptional level of customer care to all customers of Council, both internal and external, by effectively managing customer enquiries, service requests and transactions via a multi-channel customer care and engagement center.

About you…
• Have the ability to rotate between Scenic Rim Reginal Council counter locations across the Administration and Customer Service Centres, according to business needs.
• A Certificate IV in Business Administration or Customer Engagement or other relevant qualification, or an equivalent level of professional experience.
• Demonstrated cash handling skills including receipting and EFTPOS transactions.
• Ability to identify customer needs and problem solve using critical thinking skills.
• Highly developed interpersonal skills, including an ability to communicate effectively to provide a positive customer experience.

What’s in it for you?
Scenic Rim Regional Council is an innovative employer, offering flexible working arrangements and a collaborative team environment. This position comes with a base remuneration from $79,128.13, and up to 13% employer superannuation contribution and much more.

How to apply..
If this sounds like the position for you, don’t delay - Apply now!
1. Check out the position description and further information available at Careers with Council – Scenic Rim Regional Council.
2. Submit a covering letter that tells us why YOU WANT this role. Ensure to include your skills, experience and suitability addressing the 'About you' criteria. Be passionate! Be creative! Be specific! Max 2 pages.
3. Attach your resume that provides a clear statement of your working history, relevant skills and key achievements (including specific examples of what you’ve done in the past). Your resume should include the names of at least three current/ recent referees. One referee should be a Manager you have work for during the past two years.

Applications close: 12noon Wednesday 12 August 2026
For more information contact ****@scenicrim.qld.gov.au

Council is an equal opportunity employer and offers a smoke free work environment.