Internal Sales and Customer Service Coordinator

About the role

Join Auskin, a globally recognised Australian brand, and be part of a team that brings natural comfort to homes around the world. This role supports order and customer enquiries, builds relationships with wholesale customers, and assists the sales team with lead follow-up and coordination of customer activity.

Key responsibilities

• Process incoming orders and customer enquiries via phone, email and online platforms accurately and within agreed timelines
• Contact customers and send proformas, process phone and email orders for all orders outside Shopify
• Build and maintain strong relationships with a portfolio of wholesale customers through proactive communication
• Engage with the sales team on supporting their customer needs, by sending stock updates and samples
• Understand customer needs and confidently recommend suitable products from our range along with any assets requested
• Assist the sales team with lead follow-up, quotations and day-to-day coordination of customer activity
• Qualify leads for the sales team on a national level, follow up overdue proformas and invoices
• Maintain accurate and up-to-date customer records, including orders, communications and opportunities in MYOB and Shopify
• Support internal coordination between sales, warehouse and logistics teams to ensure smooth order fulfilment
• Assist with preparing sales reports, customer insights and general administrative support

About you

• Passionate about delivering excellent customer service and creating positive customer experiences
• Previous experience in customer service, internal sales or a similar role is preferred
• Strong written and verbal communication skills with the ability to build rapport quickly
• Highly organised with strong attention to detail and the ability to manage multiple tasks
• Comfortable using CRM systems, Microsoft Office and order processing platforms
• A collaborative team player who thrives in a supportive environment
• Proactive and able to take ownership of tasks and follow them through to completion
• Able to adapt in a seasonal business environment with changing priorities

About us

The Auskin Group of Companies is an Australian-headquartered business specialising in the sourcing, manufacture and distribution of premium sheepskin products and accessories for the residential sector. Our products are sold globally under the Fibre by Auskin brand. With production in China and offices across Europe, the USA, Japan, China, Australia and New Zealand, we are a truly international organisation with a close-knit, people-first culture.