Assistant Manager

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Ibis Budget Sydney Airport is looking for a natural born leader to assist the Operations Manager with the everyday running of the hotel operation. The ideal candidate for the role is someone who thrives in a fast-paced environment, is not afraid to be hands-on, ambitious, motivated, and has had previous experience in a Front Desk or management role.

Responsible for the supervision of the smooth and efficient daily operation of the Hotel and ensures that all hotel guests and visitors receive an optimum level of service and care at all times.

Role

This is a hands-on role, highly customer focused, and requires an individual who can lead by example in meeting and maintaining our team brand standards. In addition, you will:

Assuming responsibility for the operation of the hotel under the guidance of the Operations ManagerOversee all guest arrivals and departures, ensuring room allocations and check in/out processes adhere to agreed procedures and standards.Manage and supervise tasks of staff to ensure that highest quality service is delivered and department standards are met.Review and implement ProceduresCommunicate with Operations Manager on all matters regarding guest services & hotel operations.Provide management presence at all times by assisting with the handling of guests’ needs and complaints tactfully and efficiently.Have the necessary skills and training to actively resolve complaints and challenges presented by customers.Conduct property walk‑throughs and ensure safety and service standards are metAssist with staff training, rostering, and performance supportManage emergency situations and act as the senior decision‑maker on dutyMaintain accurate reports and handovers between shiftsEnsure customer/guest and staff needs are met

Qualifications

Experience:

Previous supervisory or management experience within a Hotel Front Office department.Previous experience using OPERA Cloud, checking in and out guests in a 200+ HotelA driven problem solver with a creative approach to delivering the ultimate guest experienceA passion for hospitality and delivering exceptional guest serviceA calm, confident presence under pressureAn outcome driven approach to performance and results, striving to achieve excellence.Proven strong Microsoft office skills and clear communicationCommitted to driving memorable guest experiencesA positive, enthusiastic attitude and the ability to work a flexible rotating 7-day roster including week-ends and public holidays.A flexible and adaptable approach to be able to respond to a variety of different work situationsAbility to work a rotating roster, including mornings, evenings, overnights, weekends and public holidays

Please note: Full working rights for Australia required, we are unable to sponsor for this position.

Additional Information

Our Commitment To Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.