Program Support Officer

The Program Support Officer (DevOps & Technical Delivery) works closely with the Program Management Office, Technical Delivery Managers, and delivery teams to support the establishment, measurement, and continuous improvement of DevOps capability across the Technical Delivery Branch. The role is responsible for promoting DevOps best practice, maintaining delivery governance standards, providing reporting and assurance activities, and supporting the successful coordination of technical delivery, release, and transition outcomes. In addition to the DevOps capability focus, the role provides project and program support through the preparation of executive reporting, written briefs, board papers, and coordination of actions and deliverables across delivery streams.

Primary Focus Areas

DevOps Capability and Governance

• Work collaboratively with the PMO and Technical Delivery teams to define, embed, and monitor DevOps hygiene standards and delivery practices.
  
• Establish and maintain DevOps reporting, metrics, and dashboards to provide visibility of delivery performance and compliance.
  
• Support maturity assessments and continuous improvement initiatives across technical delivery teams.
  
• Provide guidance, and practical support to teams to encourage adoption of agreed DevOps standards and delivery practices.
  
• Monitor compliance with governance requirements, identify risks, and escalate issues where appropriate.
  
• Promote a culture of continuous improvement by identifying opportunities to improve delivery processes, quality, and efficiency.
  

Program and Project Support

• Assist in the development of executive briefs, board papers, status reports, presentations, and other program documentation as required/requested.
  
• Coordinate governance activities, action tracking, meeting preparation, and follow-up activities.
  
• Support Delivery Management & Support (DMS) Delivery Managers in maintaining delivery schedules, milestones, risks, issues, and dependencies.
  

Technical Delivery, Release and Transition Support

• Work with DMS Delivery Managers to coordinate and follow up key activities associated with technical delivery, release management, and transition planning.
  
• Track actions, dependencies, and deliverables across teams to support successful delivery outcomes.
  
• Support release readiness activities, implementation planning, and transition-to-support processes.
  
• Facilitate communication and coordination between technical, business, and operational stakeholders as required.
  

Key Success Factors

The successful candidate will be a strong communicator and relationship builder who can work effectively across technical and business teams. They will combine a sound understanding of DevOps and delivery governance with strong coordination, reporting, and stakeholder management skills. Success in the role will be driven by the ability to influence positive change, improve delivery discipline and visibility, proactively coordinate outcomes, and support teams through collaboration rather than authority.