Client Care Representative

Location: Tanawha, Sunshine Coast

AES Tanawha is on the lookout for a compassionate and savvy Client Care Representative to join our team on a casual basis.

About Us
Animal Emergency Service (AES) Tanawha is a leading veterinary emergency clinic and part of Animal Emergency Australia, an independently owned network of veterinary hospitals. We are committed to delivering exceptional Emergency and Critical Care services while supporting pets and their families when they need us most.

About the Role
As a Client Care Representative (CCR), you’ll be the first point of contact for our clients, providing a compassionate and professional experience from arrival through to discharge.

This role is ideally suited to someone with veterinary industry experience or who is early in their vet nurse studies. We are looking for someone who thrives in a fast-paced environment and enjoys supporting both clients and clinical teams during emergency situations. As AES Tanawha operates after hours, flexibility to work weekends, public holidays, evenings, nights, and early mornings is essential.

What Your Day Looks Like

• Welcoming clients and triaging pets on arrival
• Providing updates and support to pet owners
• Liaising with veterinarians and nurses regarding patient and financial information
• Assisting with payments and insurance claims
• Managing cash handling and daily reconciliations
• Completing administration tasks to support clinic operations

About You

• Previous experience in a veterinary clinic, animal hospital, specialist practice, or emergency setting is highly desirable
• Candidates currently studying Veterinary Nursing or seeking a long-term career within the veterinary industry will be highly regarded
• Strong customer service and communication skills
• Calm, resilient, and able to perform under pressure
• Excellent organisational skills and attention to detail
• Reliable transport for shift work
• Flexible availability across a 24/7 roster

Benefits

• Casual hourly rate starting at $34.24 + shift penalties
• Australia’s largest employee-owned veterinary group
• Fitness Passport
• Pet wellbeing discounts
• Employee Assistance Program
• Wellbeing initiatives and dedicated wellbeing committee
• Further education and career development opportunities
• Internal transfer and promotion opportunities
• Fully stocked snack cupboards and regular food deliveries

If you’re passionate about client care and have experience in the veterinary industry, we’d love to hear from you. Join our team and help support pets and their families during critical moments.