Client Engagement & Business Development Manager – NDIS

Ave Maria is a locally owned and operated, registered NDIS organisation based in Illawarra & Shoalhaven. Managing Supported Independent Living (SIL/SDA) Properties, In-Home care, Respite and Community Participation support. Ave Maria is committed to delivering specialist, quality and tailored disability services to the unique needs of each participant that allows them to experience choice and control over their life and ultimately, live their fullest life possible.

This is your chance to join us in making a difference in the lives of people with disabilities. If you are a strong, compassionate leader with excellent stakeholder engagement skills & business acumen, we encourage you to apply.

• Family friendly organisation with flexible working arrangements
• Employee Assistants Programme (EAP) for free, confidential support
• New Offices with modern SIL & SDA Homes
• Local business with long term clients & relationships across Illawarra & Shoalhaven

The Opportunity:

The Client Engagement & Business Development Manager plays a crucial role in enhancing client relationships and driving sustainable business growth within Ave Maria. Our Head Office is in Unanderra with sites across Wollongong, Dapto and Nowra. This permanent, full-time position requires a proactive and driven individual who can effectively engage with clients and stakeholders to ensure the delivery of high-quality services. The successful candidate will contribute to the strategic development of the organisation, including our work across Supported Independent Living (SIL/ SDA), In Homes Service, Community Participation and our new Allied Health Services stream, ensuring alignment with (NDIS) objectives and enhancing the overall client experience.

Key Responsibilities:

• Develop and implement strategies to enhance client engagement and satisfaction
• Identify and pursue new business opportunities to expand the organisation’s reach and service offerings
• Build and maintain strong relationships with participants/ clients, their families, stakeholders, allied health professionals and community organisations. Developing a strong referral network and always inputting to continuous improvement across the organisation
• Collaborate with internal teams to ensure the delivery of high-quality services that meet client needs in a sustainable, compliant and consistent manner
• Collaborate, prepare and present reports on key metrics including client satisfaction, business optimisation and business development opportunities initiatives to senior management
• Participate in networking events and industry conferences and expos to promote the organisation and its services

Experience & Qualifications:

• Bachelor’s degree in Business, Social Work, Health or a related field preferred
• A minimum of 5 years’ experience in client engagement, business development, or a similar role within the community services/ Allied Health or NDIS Sector
• Strong understanding of the NDIS and its operational framework
• Excellent communication and interpersonal skills, with the ability to build rapport with diverse stakeholders
• Proven track record of achieving business development targets, maintaining and developing a strong pipeline of work
• Strong analytical skills with the ability to interpret data, advise on strategy and make informed decisions
• Proficiency in Microsoft Office Suite and CRM software

To apply please submit a CV and Cover Letter (maximum 2 pages) by Monday 7th September 2026.

For a confidential discussion or copy of the Position Description please email hr@avemaria.au