Client Engagement Lead - NDIS

Drive growth and referral relationships across WAJoin a values-led, participant-focused NDIS providerFull-time role with clear impact and autonomyGenerous salary of $90k to $105k + Super
Are you a driven business development professional looking to make a real impact? Do you want to be part of an organisation that is expanding its reach and reshaping the NDIS sector? If you thrive on building strategic partnerships, driving growth, and creating opportunities, this could be the perfect role for you!
Welcome to your NEW workplace:
Join a values driven, NDIS registered provider delivering high quality Supported Independent Living, Specialist Disability Accommodation, Medium Term Accommodation, Individualised Living Options, complex care, nursing supports and community access services across Western Australia. Committed to participant centred care, strong governance and compliance with the NDIS Practice Standards, the organisation focuses on sustainable, strategic growth while upholding strong operational and clinical standards. With dignity, independence and choice at the core of its approach, the team empowers participants to achieve meaningful outcomes in their daily lives.
As the organisation continues to expand, they are now seeking a confident and relationship focused Client Engagement Lead to strengthen referral pathways, drive participant growth and represent the service within the NDIS community. The role is based in Cannington, with occasional travel required.
About the Role and your Responsibilities:
In this pivotal role, you will lead growth and growth strategy, driving service expansion while strengthening referral pathways, increasing participant numbers, maintaining occupancy and delivering sustainable revenue growth. Reporting directly to the Service Manager, you will leverage your existing network and play a key role in participant onboarding and retention. This opportunity suits a proactive NDIS professional who thrives on connection, clear communication and creating meaningful impact within the community. Some of your responsibilities will include:
Develop and implement growth strategy across SIL, SDA, MTA, ILO, community support and complex care, driving sustainable service expansion.Build and nurture strong professional relationships with Support Coordinators, Plan Managers, LACs, allied health professionals, hospitals, guardians and families.Identify new market opportunities, including ILO host arrangements and alternative living models.Maintain strong occupancy rates while meeting or exceeding intake, occupancy and revenue targets.Oversee intake process from initial enquiry through to onboarding, ensuring a seamless participant experience.Match participants to suitable housing and support models, including SIL homes, SDA vacancies and ILO arrangements.Track referral sources and performance metrics, provide regular growth reports to senior leadership, and represent the organisation at expos, conferences and networking events.
Skills and Qualifications:2 to 3 years experience in Service Coordination or Business Development experience within the NDIS or Aged Care sector in Australia Proven experience in Intake and Growth within Disability, Health or Community servicesStrong understanding of the NDIS framework including SIL, SDA, MTA and ILO funding modelsKnowledge of NDIS pricing, service pathways, participant needs and regulatory complianceDemonstrated ability to achieve client growth and revenue targets and scale a segment of a business in line with a strategic planEstablished NDIS sector networks with existing referral relationships and the ability to build strong referral pathwaysStrategic thinker with strong operational execution capability and sound business acumenExceptional networking, negotiation and stakeholder engagement skillsStrong leadership and communication skills with the ability to collaborate across teamsHighly organised, self motivated and target driven, with the ability to manage multiple projects and prioritiesCurrent Driver’s Licence, Working with Children Check, NDIS Worker ScreeningFull working rights to work in Australia
Benefits:
Competitive salary of $90K to $105K plus super, with flexible working arrangementsLeadership opportunity within a growing, values driven and clinically led organisationGenuine long term career growth as part of a rapidly expanding providerSupportive executive team and collaborative culture committed to quality care and best practice outcomesOpportunity to shape and grow the Western Australia footprint while making a meaningful impact in the lives of individuals with disabilities
How to Apply:
If you are a motivated and strategic professional looking for your next opportunity in the NDIS sector, we’d love to hear from you!
Apply today by sending your resume to kate@alignrecruiting.com.au or call Kate Flippence directly on 0477 738 224 for a confidential discussion.