Customer Care Serviceperson

Building homes for Tasmanians for over 35 years and loving every minute of it!

At Wilson Homes, we're proud to call Tasmania home. For more than three decades, we've been the state's leading new home builder, and we still get excited seeing families walk into their brand new homes for the first time. Safety, innovation and quality guide everything we do, and we're always looking for new ways to improve, grow and support the people who make our work possible.

We are part of the NEX Building Group, an Australian network of more than 1300 passionate people who all share one purpose: to build beautiful homes for Australians. Since 1987, NEX has grown steadily through innovation, teamwork and the occasional bold idea. Together we're working towards a big goal to be Australia's leading home building group.

Joining Wilson Homes means joining a friendly Tasmanian team backed by a strong national group. It means building homes and building futures. It also means doing work that makes a real difference for local families, which is pretty special!

Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia's leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that's why we offer a bundle of benefits:

• Discount on building a home with any of our building brands (after qualifying period)
• Income protection insurance- 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
• Purchased leave - opportunity to apply for up to 2 weeks extra leave each year
• Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we're proud to be industry leading with this benefit!)
• Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
• AIA Vitality health and wellbeing program
• A genuine focus on diversity and inclusion (we're proud of our Women in Construction Program and annual Building Inclusivity Awards)
• Employee assistance program to support your mental, financial and physical wellbeing
• A huge catalogue of online learning and ongoing professional development programs
• NAWIC and HIA corporate membership
• Attractive remuneration
• And so much more!

About the opportunity:
The Serviceperson is part of the Wilson Homes Service and Warranty team and reports to the State Service and Warranty Manager. The key focus of this role is to complete and /or co-ordinate defect rectification work on our homes in line with our contractual requirements and quality standards. More specifically, you will:

• Conducting inspections of new homes
• Compiling a report on any identified defects
• Communicating with clients to propose actions according to Service and Warranty guidelines
• Assisting with the monitoring of contractor progress
• Following up outstanding works from our trades and contractors as needed
• Attending to works as identified by the Handover Supervisor
• Ensuring that all general maintenance as per the defect list is completed to the highest quality

About you:
You will share a passion for our purpose and be aligned to our core values; better together, be accountable, people matter and think bigger. In addition, you will:

• A trade background, preferably Carpentry or similar experience
• An ability to communicate with clients and various teams to provide information and updates on maintenance works
• An ability to prioritise effectively whilst ensuring exceptional attention to detail
• A full driver's licence to operate a service van
• Willingness to travel to and from jobs as scheduled
• A positive attitude with the ability to work by yourself or within a team

We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don't feel you tick every box, we encourage you to still apply. We'd love to have a chat with you about your career goals.

Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and a pre-employment medical.

Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button (you may be directed to our careers portal which we have kept very quick and simple. Be sure to click submit once you have completed your application). To find out more about NEX Building Group go to NEX Building Group or follow us on LinkedIn

Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.