Student Support Officer

Key Operational Responsibilities: 

• Provide student support from enrolment through to completion.
• Liaising with student guardians (where students are under 18 years of age) and providing appropriate information from enrolment through to completion.
• Responding to queries from all internal and external stakeholders in a timely and professional manner.
• Recording, updating and managing student records (electronic & hardcopy).
• Reporting on student and course data as requested by Management staff.
• Processing student enrolments and liaising with business development staff to ensure valid and complete enrolment documentation.
• Conducting checks and compiling information as requested by Training Coordinator to confirm the accuracy of student data. 
• Assisting the Training Coordinator with maintaining training plans/sequences.
• Assisting the Training Coordinator as required to facilitate the organisation and preparation for RTO courses. 
• Supporting team members by providing administrative support, including:
  • Answering calls.
  • Printing and scanning.
  • Organising equipment and resources.
  • Managing the mail.
  • Filing and archiving.
• Providing front desk/ reception duties as required.

Selection Criteria:

                Competencies

• Demonstrated experience in RTO activities (desirable).
• Proficiency in the use of Microsoft Office 365 products, in particular Word, Excel, and Outlook, with accurate word processing and data entry skills.
• Good written communications skills with the ability to maintain strong attention to detail and take pride in the quality of work produced. 
• Effective verbal communication and interpersonal skills, with the ability to liaise with people at all levels in an informative, accurate and positive manner. 
• Ability to prioritise, organise and complete work within established deadlines, and to maintain a consistent level of professionalism. 
• An ability to work effectively within a busy team environment under supervision. 
• A proactive approach to resolving queries and problems. 
• A can-do attitude, flexible and mature approach to work tasks, and a willingness to learn. 

Qualifications

• Certificate in business/office administration would be well regarded.
   

What TAG offers

• Performance incentives recognising strong outcomes
• A structured induction program with ongoing development and training Employee Assistance Program (EAP) for confidential wellbeing support
• Salary sacrifice arrangements for superannuation
• Cash out or advance annual leave options
• Access to Perkbox discounts across retail, dining, and entertainment
• Dedicated professional development days
• Refer-a-friend rewards program

Training Alliance Group is an Equal Opportunity Employer. We welcome applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, the LGBTIQ+ community, and people with disability. If you require adjustments during the recruitment process, please let us know.