Customer Relationship Management Administrator

Customer Relationship Administrator | Seven Hills, NSWAt Dunbrae Environmental, we are looking for an experienced Customer Relationship Administrator who thrives on getting things done right, the first time.
About UsWe are an exclusive ANZ distributor of the ORCA food waste digester - an on-site system that breaks down commercial food waste into water, diverting it from landfill and cutting waste costs, footprint, and even boosting team morale. We're part of the Dunbrae Group, delivering the complete Commercial Kitchen Solution nationally. Why join usWe're a workplace built on genuine teamwork, where doing great work and enjoying the journey go hand in hand. When you join Dunbrae, you're backed by a team that genuinely has your back.Competitive remuneration aligned to your experience A convenient Seven Hills location with free on-site parking - perfect if you're looking to work close to homeEmployee benefits and recognition programs Free and confidential Employee Assistance Program A collaborative, inclusive team culture An experienced leadership team backing you every step
The role:You'll be the vital link between our clients, technicians, and internal teams, the person who keeps every job moving from first call to final invoice.Log and confirm service jobs via our Call Centre systemCoordinate with Customer Service Coordinators to get jobs allocated fastConfirm bookings, ETAs and follow up approvals, quotes and partsReview quotes, proforma invoices and completed jobs before processingManage warranty job reviews and claimsKeep every stakeholder - internal and external, in the loop
What you bring:A relevant tertiary qualificationSharp written and verbal communication skillsA genuine feel for customer workflows and great serviceConfidence with Word, Excel, PowerPoint and relational databasesAn eye for detail; you spot what's off and know how to fix itThe ability to juggle competing priorities without dropping the ballA calm, solutions-first mindset under pressure If you're customer-focused, organised, and ready to be the glue that holds our service delivery together - we want to hear from you. Apply now and join the Dunbrae team.