Customer Relationship Manager

About the role

Global Medical Solutions Australia is a leading provider of specialised medical imaging and radiation therapy equipment, and medical supplies, to the healthcare sector across Australia and New Zealand. We pride ourselves on delivering high quality products and exceptional customer service, partnering with world-class manufacturers to enhance patient outcomes and support medical innovation. Our team of dedicated professionals work together to support the critical work of our clients in the medical industry, and as we celebrate a decade of excellence, we are expanding our dynamic team.

Role Overview

Reporting to the Chief Commercial Guru, you will support the Product Gurus to driving strategic relationships and sales growth.

You will be available to travel at short notice within Australia to visit suppliers, internal teams, and customers.

You may accompany our Product Gurus at national conferences, symposia, educational meetings and special interest group meetings or similar to represent our product portfolios (multiple times per year).

You may accompany our Product Gurus at international conferences to meet suppliers and explore market offerings (multiple times per year).

You may be required to attend national or international supplier training or educational events (ad hoc).

You will support delivery of supplier training and educational content.  

Key Responsibilities

Manage and support our Product Gurus across portfolios including Diagnostic Imaging, Nuclear Medicine, Radiation Therapy and Pre-clinical Imaging.

Build and maintain strong relationships within our team and our customers.

Collaborate with the Product Gurus to create and lead product presentations, demonstrations, and clinical education initiatives.

Collaborate with suppliers to stay updated on product advancements and training.

Assist in preparing tenders, proposals, and commercial offers.

Track customer feedback to guide product strategy and marketing efforts.

Provide after-sales support and liaise with service teams to ensure customer confidence.

Essential

Australian citizenship or PR

Degree in medical imaging or biomedical science, or equivalent vocational experience.

Valid passport

Valid driver's license

Valid Paid WWC certification

Excellent written and verbal communication

Good presentation and professionalism

Office 365 proficiency

Proven ability to work independently

Proven relationship-building skills

Desirable

Familiarity with regulatory and procurement processes for government (e.g., TGA, HealthShare)

Proven account management or product sales experience in healthcare or MedTech

Strong analytical and planning abilities

What We Offer

Competitive salary + performance-based incentives

Flexible WFH or dedicated office space

Access to leading technologies and global supplier networks

Growth opportunities within a vibrant and supportive team

National and International travel