NDIS Support Officer

About Us
Weeroona Association Inc is a values-driven, community-based organisation committed to providing high-quality supports that empower people with disability to live independently, build meaningful connections, and achieve their individual goals.

We are seeking a dedicated and organised Support Officer to join our Support Coordination team in this newly created role on a fixed-term 3-month contract.

About the Role
The Support Officer provides administrative and operational support to the Support Coordination team, participants and their families. This role plays a key part in ensuring NDIS services are delivered efficiently, participant records are maintained accurately, and compliance requirements are met. The successful applicant will be a strong communicator with excellent organisational skills and a commitment to person-centred service delivery.

Key Responsibilities

• Serve as the primary contact for Support Coordination enquiries, responding to telephone, email and face-to-face interactions

• Assist the Support Coordination team with day-to-day administrative functions, participant communications, and service delivery activities  

• Maintain accurate participant records and ensure compliance with NDIS requirements

• Support rostering, scheduling, and coordination of services

• Liaise with participants, families, allied health professionals and external stakeholders

• Prepare reports, correspondence, and other documentation as required

• Support quality assurance, incident reporting, and continuous improvement processes

About the You
To be successful in this role you will have:

• Previous experience disability services, community services, or a similar role

• Sound knowledge of the NDIS and disability sector (essential)

• Excellent verbal and written communication skills

• Strong organisational skills with the ability to manage competing priorities

• High attention to detail and accuracy in record keeping

• Proficiency in Microsoft Office and client management systems

• A commitment to person-centred practice and supporting people with disability

• The ability to work both independently and collaboratively within a team

 
Essential Requirements

• Eligibility to work in Australia

• Current National Police Check

• NDIS Worker Screening Clearance

• Current Working with Children Check

• Current Driver Licence

What We Offer

• A supportive and collaborative team environment

• Meaningful work that positively impacts the lives of people with disability

• Ongoing training and professional development opportunities

• Employee wellbeing initiatives and access to Employee Assistance Program (EAP)

• Competitive remuneration in accordance with the SCHADS Award

Apply Now

If you are passionate about supporting people with disability and have the skills and experience to succeed in this role, we would love to hear from you. To apply, please submit your resume and a cover letter outlining your suitability for the position. Applications are reviewed on a regular basis with only short-listed candidates being contacted.

We are committed to creating a diverse, inclusive, and culturally safe workplace and encourage applications from people of all backgrounds, including people with disability, Aboriginal and Torres Strait Islander peoples, and individuals from culturally diverse communities.