Service Advisor

About the role

Pakenham Mazda is Multi Award winning Mazda Master Dealer. This full-time position is based in our Pakenham South, location. We are seeking an experienced Service Advisor to join our team. You will play a vital role in ensuring our customers receive exceptional service and support for their Mazda vehicles.

What you'll be doing

• Providing professional and courteous customer service to all Mazda vehicle owners

• Accurately assessing vehicle repair and maintenance needs, with the ability to communicate these directly to customers

• Booking and scheduling customer appointments to ensure timely and efficient service delivery

• Liaising with the workshop team to coordinate repairs and ensure customer expectations are met

• Actively resolving customer queries and concerns in a friendly and empathetic manner

• Maintaining detailed records of all service interactions and recommendations

• Promoting Mazda's range of products, services and accessories to customers

• Contributing to the overall success and growth of the Pakenham Mazda service department

What we're looking for

• Minimum 2 years' Service Advisor experience

• Excellent communication and interpersonal skills

• Friendly, confident and professional manner

• High attention to detail, strong time management and problem-solving skills

• Team player with proactive work ethic

• Competent computer skills including basic Microsoft Office and ability to learn dealership management systems (training provided).

• Previous experience in automotive (is an advantage)

• An interest in vehicles and automotive industry (is an advantage)

• Current valid driver's licence

• A genuine passion for the Mazda brand and delivering exceptional customer experiences

What we offer

• Competitive salary 

• Ongoing training and development opportunities

• A supportive and collaborative work environment

• Opportunity to work in a well-established family-owned dealership 

About us

Pakenham Mazda is a leading automotive dealership serving the Pakenham and surrounding communities. With a strong commitment to customer satisfaction, we pride ourselves on providing an exceptional sales and service experience. Join our team and be a part of our success story.

Apply now to become our next Service Advisor at Pakenham Mazda!