Client Services Support Officer

Database Consultants Australia is hiring a Full time Client Services Support Officer role in South Wharf; VIC. Apply now to be a part of our team.

• 2 years of relevant work experience required for this role.

• Onsite, permanent, part-time position with a competitive salary package

• Work from our state-of-the-art office located in South Wharf

• Clerks Private Sector Award – Level 2

• 38 hours a week

About The Role

Elevate your career with us as we unfold New Chapters!

Exciting growth of our organisation sees the need for a highly motivated Client Services Support Officer to join our Data Services team. In this role you will be responsible for delivering high-quality customer support and administrative services to ensure a positive client experience.

Key Responsibilities

As the Client Services Support Officer, you will be responsible for:

• Answering customer calls and emails in a professional manner, delivering a consistently high standard of customer service to end users.

• Accurately enter payment information within client CRM’s and DCA systems

• Accurately update customer details with client CRM’s and DCA systems

• Process “Return to Sender” mail accurately and update records accordingly in client CRM systems

• Provide general administrative and ad hoc support to the broader Client Services team as required.

• Escalate issues appropriately and ensure timely resolution to maintain client satisfaction.

What We’re looking for:

Qualifications & Experience:

Our ideal candidate has successfully completed Year 12 / Victorian Certificate of Education (or equivalent) and has some experience in client services, or administrative support roles.

The following experience is desirable.

• Strong written and verbal communication skills with a high standard of professionalism

• Proficient in using CRM systems and customer databases (e.g. Salesforce, HubSpot or equivalent)

• Confident in Microsoft Office Suite, particularly Excel and Outlook

• Demonstrated ability to work autonomously, manage competing priorities and meet deadlines

• High attention to detail and accuracy in data entry and reporting

• Familiarity with service level agreements (SLAs), client reporting schedules and experience managing subscription services, customer support or donation-based workflows would be desirable

 What’s Next?

• Click the ‘Apply' button to submit your application including a cover letter quoting Job Reference: DCA/170826 and take the first step towards joining a reputable and innovative organisation!

• Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights. Work eligibility will be confirmed as part of the recruitment process.

• DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people. We do not use AI to auto-reject applicants based on skills or experience, and screening calls may be conducted to verify key areas of expertise. Please review your resume carefully to ensure all information is accurate before submission.