Flagship Boutique Operations Manager

Who are we?

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Our Sydney Flagship is undergoing a world-class transformation, as we prepare to unveil a new vision that will transform client engagement and showcase the Maison like never before.

Are you a good match?

You will:

• Be proactive in identifying and implementing improvements.
• Have excellent interpersonal skills at all levels, across people management, networking and leadership, consistently engaging with and motivating others.
• Be adept at understanding and resolving operational issues.
• Be focused on achieving satisfaction for all stakeholders.
• Possess a Bachelor's Degree and/or four to five years of management experience in a fast-paced luxury environment.
• Have an excellent understanding of the luxury client experience, with the capacity to manage multiple projects simultaneously and a strong grasp of Operations, Omnichannel, CS, Security and IT.
• Demonstrate strong computer skills, and excellent written, verbal and interpersonal communication skills.

What are we expecting from you?

The Boutique Operations Manager is responsible for the overall management and enhancement of boutique operations in accordance with Van Cleef & Arpels and Richemont guidelines, policies and procedures to ensure efficiency and compliance. Your role will be to:

Lead Boutique Operations & Team for Sydney Boutique

• Plan, schedule, and ensure effective and timely presentation of all administration, inventory, operations and logistics within the boutique.
• Ensure proper understanding and execution of all brand guidelines and procedures related to store operations with your team.
• Monitor daily financial aspects of boutique sales – ensuring daily transactions and proper paperwork are submitted to the Corporate office/Richemont in a timely manner and with accuracy.
• Manage supplier coordination, daily maintenance of the boutique and supply replenishment.
• Motivate, support and develop the BOH team by regularly conducting team meetings, ensuring staff is aware of new projects, upcoming events and potential issues.
• Be responsible for recruitment, onboarding, and ongoing development of the BOH team.
• Train all new Boutique team members on financial guidelines, Richemont operations and all process related to sales.

Operational Oversight & Efficiency

• Be responsible for the boutique stock and inventory – ensuring all daily and periodic inventories and counts are done in total compliance with Richemont guidelines and report on any potential issues.
• Work with Marketing on planning high value movements.
• Participate in Richemont audits and action plan follow up and monitor all aspects of product movement and stock maintenance.
• Pay attention to working conditions and monitor boutique security, health and safety topics.
• Develop action plans to improve conditions if necessary and be responsible for daily set up and unset of the Boutique for Opening and Closing.

Compliance & Stakeholder Management

• Be the referent on all topics related to the running of the CS Workshop and Omnichannel functions based in the boutique.
• Maintain strong partnership with the relevant office stakeholders.
• Collaborate with Richemont security management to improve the security efficiency in the boutique.
• Maintain relationships with Security, logistics, cleaning, repair, and other contractors as necessary for boutique operations.

More than a role....We recruit for a career!

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.

The recruitment process

Send your application online. If your profile matches our search, you will be contacted by our TA team for an interview. Along the recruitment process you will meet the Boutique Management Team, Retail Director for Oceania, Senior Human Resources Manager for Oceania and the MD for Oceania. Otherwise, you will receive an email to inform you that your application has not been successful.