SIL Team Leader | Greystanes

As a SIL Team Leader, you will bridge the gap between high-level compliance and heart-led, frontline care. You’ll oversee day-to-day operations across our SIL environments, ensuring our clients thrive and our support staff feel mentored and inspired.

Key Responsibilities:

• Lead & Mentor: Coach, mentor, and inspire frontline support staff to drive high performance and accountability.

• Elevate Client Care: Oversee daily operations, developing and reviewing person-centred support plans that truly align with client goals.

• Hands-on Support: Deliver high-quality personal care, domestic assistance, and social support alongside your team when needed.

• Master the Operations: Manage rosters, leave coverage, and recruitment needs in lockstep with our HR and Scheduling teams.

• Advocate & Connect: Guide clients through NDIS planning and reviews, while building rock-solid relationships with families and allied health professionals.

• Safety & Compliance: Ensure all homes are safe, welcoming, and 100% compliant with NDIS practice standards and incident reporting.

Who You Are

You are energetic, resilient, and possess a genuine passion for making a difference. You know how to balance empathy with strong organizational skills in a fast-paced environment.

What you’ll bring to the table:

• Proven leadership experience within the disability, community, or SIL sector.

• A deep understanding of person-centred care, NDIS frameworks, and compliance.

• Willingness to jump into flexible working arrangements, including on-call support, evenings, and weekends when the team needs you.

• Exceptional communication skills and the ability to manage incidents and behaviours of concern calmly and effectively.

• Cert III or IV in Disability, Individual Support, Community Services, or a related field. (desirable)

• A valid NSW Driver’s Licence and the confidence to drive company vehicles.

Please take note that only shortlisted candidates will be contacted.