Support Worker

Department/Division/Program: Support Worker Services (SWS) - NDIS - Direct Support 

Reports to: Manager, SWS

Location: Runcorn QLD

Contract Type & Employment Type: Casual

Award: Social, Community, Home Care and Disability Services Industry Award

Classification Level: 2 ($45.28 to $49.41 per hour)

POSITION SUMMARY 

At Kyabra, the Support Worker Services (SWS) team facilitates a range of National Disability Insurance Scheme (NDIS) funded supports and services for people living with disabilities (i.e. participants).

We are seeking reliable, resourceful and dedicated Support Workers to assist NDIS participants with:

• Personal care,
• Household chores,
• Meal preparation,
• Medication management,
• Facilitating social inclusion and community engagement opportunities,
• Linking participants to activities or services of their choice, and
• Various aspects of their lives so that they can live as independently as possible and achieve the goals of their NDIS Plan. 

 

Support Workers are expected to work directly with NDIS participants (on an individual basis) both in their home(s) and in the community. 

Successful candidates will be expected to work across our catchment area which includes: 

• South Brisbane
• Logan City Council (i.e. Logan Village)
• Redland City Council
• Ipswich City Council (i.e. Springfield Lakes)

Hours of Work

The successful candidate is expected to have availability to work a variety of shifts (minimum 2 hours per shift) for a minimum of 25-30 hours per week across mornings, evenings and weekends as required to support participants.

 

Who is Kyabra’s ideal candidate?

The ideal Support Worker is passionate about working alongside people who have a disability by assisting and empowering them to live their best life. As a Support Worker, you will seek to improve each person’s quality of life by making valuable connections, providing meaningful support and fostering an individual’s strengths in order to assist them with achieving their goals.

Things to consider:

• Do you have lived experience with someone who has a disability, either yourself or caring for someone who does?
• Have you worked in roles where you have supported others towards a better life? Or,  
• Are you looking for a fulfilling career change?

 

At Kyabra, we have a diverse workforce where varied experience, ages and skills are highly valued. If you’re looking for a role that will allow you to make a positive impact on your community and have transferrable skills and experience, then becoming a Support Worker with Kyabra is the right choice for you.

KEY SELECTION CRITERIA

Qualifications & Training 

• Current Queensland driver’s license and access to a suitable, roadworthy vehicle for participant transport (mileage allowance provided).

• Current First Aid and CPR certificates (from an Australian registered training organisation).
• NDIS Worker Orientation Module certificate of completion.

Skills, Knowledge & Experience 

• Demonstrated professional and/or lived experience supporting people living with a disability. 
• Demonstrated understanding of issues/barriers facing people living with a disability, including ways to resolve or improve these issues and empower them towards positive outcomes. 
  
• Understanding of, and commitment to, the principles of social justice, the NDIS Practice Standards, as well as a demonstrated capacity to work in ways that focus on people’s strengths.
• Strong communication, interpersonal and organisational skills, including an ability to work autonomously or as part of a team, and adapt to various circumstances as necessary to support participants.

History Checks & Clearances 

The successful applicant will be required to hold a positive result for the following mandatory Personal and Criminal History Checks:

• Blue Card (Working with Children Check),
• NDIS Worker Screening 
• A valid open driver’s license (Queensland).

Desirable 

• Certificate III in Individual Support (or equivalent) or relevant experience.
• Certificate(s) of completion in Mental Health First Aid, Epilepsy Essentials, Medication Management, Restrictive Practice or other relevant training from an Australian-accredited training provider.

ABOUT US

Kyabra Community Association Inc. is a community-based organisation committed to building hope in individual, family and community lives using a strengths-based approach. Established in 1976 as a Sunnybank Family Support, Kyabra has continued to provide support and training to thousands of individuals, families and community groups in Southeast Queensland. To learn more, visit our website.  

Kyabra is an inclusive workplace and equal opportunity employer where human rights are respected. At Kyabra, you will be given the opportunity to join a progressive organisation and be part of a cohesive, dynamic team that pursues best practice within a socially just, strengths-based framework which supports individual and family life/wellbeing. People of diverse cultural backgrounds, abilities, genders and sexual orientations are welcomed and supported.

Why work for Kyabra?

At Kyabra, employees can access:

• Salary packaging benefits (up to $15,900 per annum) that increase your take-home pay,
• Four (4) weeks of annual leave with the ability to purchase more,
• Three (3) days of gifted leave between Christmas and the New Year period,
• An Employee Assistance Program (EAP) with flexible support options,
• Flexible working hours and work-from-home arrangements, and
• A range of practice and professional development opportunities.

Access to the above may be dependent upon employment type and/or the successful completion of a probationary period.

APPLICATION PROCESS 

If this sounds like a role for you, click ‘Apply’ to submit your application.

All applications MUST include:

• A cover letter outlining why you are interested in this role,
• A current resume/CV, and 
• Responses to the selection criteria questions (as shown in BambooHR). 

Applicants that do not follow the above instructions will not be considered. Only shortlisted candidates will be contacted.

A full position description can be accessed here: https://kyabra.org/wp-content/uploads/2025/02/Support-Worker.pdf. 

 

Should you have any questions or require assistance, contact our Human Resources Coordinator on (07) 3373 9499 or HR@kyabra.org. 

 

Note: we will be conducting rolling interviews for this position whereby suitable candidates will be interviewed as their applications are received.

Applications close COB (4:30 pm) Monday 21September 2026.