Settlements Officer - Mortgages

Who We Are

At Pepper Money, we’re dedicated to helping people succeed, whether it’s buying a family home, a dream car, developing professionally, or growing their business. We’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand. Over our 24 years, we’ve achieved a lot, but our proudest accomplishment is helping over half a million Australians reach their goals with our ever-expanding lending options.

The Role

We’re looking for a detail-driven and customer-focused Settlements Officer to join our Mortgages Operations team in Parramatta. In this role, you’ll be responsible for managing loan settlements with precision and care, ensuring compliance, accuracy, and a great experience for our customers and partners.
If you thrive in a fast-paced environment, enjoy working across teams, and love getting things right the first time, this could be the perfect opportunity for you. Here's what a typical day could look like:

• Managing Settlements: Check certifications, loan documents, and funding details to ensure smooth and successful settlements.
• Delivering Customer Excellence: Provide “best in class” service to internal and external customers, resolving issues with care and professionalism.
• Handling Documentation: Ensure instructions to panel lawyers are accurate and incoming documents are complete.
• Ensuring Compliance: Identify anomalies in line with AML legislation and meet regulatory requirements across geographies.
• Supporting the Team: Share knowledge, distribute workload fairly, and contribute to a collaborative team environment.
• Driving Progress: Monitor milestones and ensure timely movement through the settlement process.

About You

You’re someone who brings accuracy, initiative, and a strong customer service ethic to everything you do. You’re confident working with systems, love solving problems, and enjoy being part of a supportive team.

• Experienced in Settlements: You’ve worked in a similar role and understand the ins and outs of loan settlements.
• Detail-Oriented: You’re meticulous with documentation and confident managing compliance requirements.
• Customer-Focused: You’re passionate about delivering great service and resolving issues with empathy.
• Tech-Savvy: You’re comfortable using systems and technology to get the job done.
• Team Player: You bring positive energy to the team and support collective goals.
• Compliance-Aware: You understand the regulatory environment and know how to navigate it.

Our Benefits

At Pepper, we're dedicated to making this a fantastic place to work and supporting you every step of the way. Enjoy a values-driven, diverse environment with a leadership team that inspires success and a culture that rewards excellence. We're always finding new ways to make Pepper a place for everyone:

• Development: a full suite of development opportunities and a great team to learn from
• Recognition: Celebrate efforts with our Spice Reward and Recognition Program and diversity through our DE&I initiatives
• Flexibility: Embrace our hybrid working model, flexible parental leave policies and purchased leave options
• Health and Wealth: Free gym membership, discounted health insurance policies, novated leasing and staff loan rates to manage your mind, body and wallet!
• Referral Bonus: Earn $2000 for referring great people.

If this role sounds like it’s for you and you have experience in tackling some of the day-to-day tasks, we want to hear from you.

For more information on Pepper visit www.peppermoney.com.au.

Pepper is proud of our inclusive and diverse workplace that we have built over the last 21 years. Diversity is embedded in our people practices, the way we communicate and connect with each other, and it is recognised throughout our values.