Senior Event Coordinator

About the Venue:
Crowne Plaza Surfers Paradise is a premium hotel located on the Gold Coast, forming part of the internationally recognised IHG Hotels & Resorts portfolio.

The property features contemporary accommodation, conference and event facilities, food and beverage outlets, and leisure amenities catering to both corporate and leisure guests.

With a strong focus on guest experience, service excellence, and operational standards, the hotel delivers a high-quality hospitality experience in a premium environment.

About the Role:
We are seeking a Senior Event Coordinator to join the team at Crowne Plaza Surfers Paradise. This is an office-based event coordination role responsible for the planning, preparation, coordination, and administration of conferences, meetings, and social events from initial handover through to event delivery.

The role is focused on event planning and coordination rather than working on the floor during events. You will be responsible for preparing detailed event documentation, coordinating requirements with clients and internal departments, managing event logistics, and ensuring all details are accurately communicated and ready for operational delivery.

This is an ideal opportunity for an experienced hotel event coordinator who understands the full event planning process and is confident managing multiple events, client requirements, quotations, BEOs, and operational details in a busy hotel environment.

Key Responsibilities:

• Create accurate and detailed Banquet Event Orders (BEOs) in Delphi in line with brand standards

• Manage event planning and coordination from handover through to post-event review

• Review and coordinate all event requirements, including room setups, menus, AV, run sheets, timings, and event flow

• Liaise with clients to confirm event details and ensure all requirements are accurately captured

• Coordinate with Food & Beverage, Kitchen, AV, Front Office, Housekeeping and other departments to ensure seamless event delivery

• Lead pre-event, daily debrief, and post-event meetings as required

• Act as the key coordination point between clients and operational departments throughout the planning process

• Ensure event setups and operational requirements align with confirmed BEOs prior to commencement

• Communicate all event changes accurately and promptly to relevant departments

• Build strong relationships with clients, delegates, suppliers, and internal stakeholders

• Support site inspections and familiarisations to drive conversion opportunities

• Ensure all event charges, revenue, and billing are accurate and reconciled

• Support departmental revenue targets through upselling opportunities and correct charging procedures

• Maintain awareness of forecasts, budgets, and event profitability to support commercial outcomes

About You:

• Previous experience in hotel event coordination, conference and events, or hotel catering operations is essential
• This is not a front-of-house event service role; experience in event planning, coordination, administration, and client liaison is essential

• Strong experience coordinating conferences, meetings, functions, and social events within a hotel environment

• Strong skills in Banquet Event Orders (BEOs), event documentation, planning, and operational coordination

• Experience managing event requirements from client handover through to operational delivery

• Hands-on and proactive approach with strong attention to detail

• Strong communication and client relationship management skills

• Ability to work in a fast-paced environment and manage multiple events simultaneously

• Strong organisational, administrative, and problem-solving skills

• Calm and solutions-focused approach when managing changes and competing priorities

• Experience using Delphi or similar event management systems is highly regarded

• Commercial awareness with an understanding of event revenue, upselling, and accurate charging

• Flexible availability across a 7-day roster as required by operational needs

• Full Australian working rights (sponsorship not available for this role)

Benefits:

• Discounts across Oscars Group venues

• Internal and external training and development opportunities

• Employee Assistance Program

• Mentoring from experienced hospitality professionals

• Career progression across 50+ Oscars Group venues

• Reward and recognition initiatives

• Free staff parking

About Us:
Oscars Group is a passionate, creative, and dynamic privately owned hospitality group founded by the Gravanis family in 1986 with the acquisition of a single pub in Sydney’s Inner West.

Today, Oscars Group is one of the largest privately owned hospitality groups in Australia, featuring an ever-expanding portfolio of 45+ assets across NSW, Queensland, South Australia, and Victoria. The group operates across accommodation, pubs and gaming, retail liquor, conference and event centres, premium restaurants, chartered vessels, and commercial and residential developments.

We are committed to creating environments where our people can grow, develop, and deliver exceptional guest experiences.

Apply now and Join the Fun with Oscars Group!