Delivery Lead

About us

The Australian Institute of Company Directors (AICD) is committed to strengthening society through world-class governance. We aim to be the independent and trusted voice of governance, building the capability of a community of leaders for the benefit of society. Our membership of more than 50,000 includes directors and senior leaders from business, government and the not-for-profit sectors. 

About the role

This is a hands-on delivery role suited to someone who can bring structure to fast-moving priorities, support customer experience initiatives, work across CRM-integrated applications, and adapt delivery approaches to suit the work rather than applying one methodology every time. The briefing notes specifically highlight product experience, a fast-paced environment, customer experience initiatives, operational BAU work and DevOps experience.

 

Your remit will be broad and will include:

• Lead delivery planning across product initiatives, customer experience improvements and operational BAU work
• Partner with Product Owners, DevOps and technology teams to clarify priorities, manage dependencies and support effective delivery
• Facilitate daily scrums and fit-for-purpose delivery methodologies
• Manage and refine delivery workflows using Jira, Confluence and Kanban-style practices where appropriate
• Support delivery of customer-facing applications, including applications that integrate with CRM systems 
• Help assess incoming requests and prepare work for decision-making forums 
• Identify and remove blockers across product, DevOps and operational workstreams
• Support the development and management of incident resolution processes
• Drive continuous improvement in delivery practices, team workflow and ways of working
• Occasionally support release or deployment activity outside standard business hours, if required

What you bring to the role

You are a pragmatic and adaptable Delivery Lead who enjoys working in fast-paced digital product environments. You are comfortable balancing new customer experience initiatives with BAU operational work, and you know how to bring structure, clarity and momentum when priorities shift. You bring a positive approach, are open to different delivery methodologies, and can work effectively with Product, DevOps and technology teams. 
 

You will champion the AICD “One Team” approach and values of: Accountability, Respect, Excellence and Collaboration. In addition, you will also have the following:

• Demonstrable experience in product delivery, digital delivery or technology delivery environments
• Experience working with DevOps teams and technology stakeholders
• Strong working knowledge of Jira and Confluence
• Experience with CMS platforms and CRM-integrated customer-facing applications
• Ability to manage multiple streams of work, including product initiatives and operational BAU priorities
• Sound understanding of Agile, Kanban and other delivery approaches, with the judgement to apply the right method for the work
• Strong stakeholder engagement and ability to prepare requests for decision-making
• Experience supporting incident management or incident resolution processes would be highly regarded
• Adaptable, collaborative and able to respond constructively when priorities change
• Strong communication, planning and prioritisation skills

Join the AICD

Our Values

Accountability, Respect, Excellence and Collaboration

 

There are many benefits of joining the AICD, but the following are examples of what you can expect:

• Enjoy true flexibility with hybrid working arrangements that support balance and productivity.
• Maximise your benefits with access to salary sacrificing and salary continuance (income protection) insurance.
• Feel supported with a comprehensive employee assistance program available to you and your immediate family.
• Join a collaborative, solutions‑focused team that genuinely lives a ‘One Team’ culture.
• Grow your career with confidence through our capability framework, ongoing professional development programs, and access to the AICD education platform—including training courses, webinars, professional coaching, and external study support.
• Have an impact in an organisation recognised as the gold standard in governance, policy, and leadership across Australia.

We welcome applications from people of all ages, genders, sexuality, cultural and linguistic backgrounds, Aboriginal and Torres Strait Islander Peoples and people with a disability. 

We provide reasonable adjustments including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email peopleandculture@aicd.com.au.

For further information on what it’s like to work with us, please visit our Careers and LinkedIn Life pages:

• Our Careers page: https://www.aicd.com.au/about-aicd/work-aicd.html 
• Our LinkedIn page: www.linkedin.com/school/35753/ 

How To Apply

Please submit a resume and cover letter detailing why you are the best person for the position by clicking 'Apply'. Please note, applications close by 20/08/2026. We will be in touch with shortlisted candidates shortly after this date. If you have any queries regarding this opportunity, please contact Paul Schofield, People and Culture Consultant, via email on peopleandculture@aicd.com.au