Casual Retail Assistant | Indooroopilly

ABOUT US

FRANKIE4 is one of Australia's fastest-growing footwear brands, built on a simple idea: women shouldn't have to move through life in uncomfortable shoes because they want to look good - these things can co-exist.

Founded by podiatrists and backed by science-led design, we've spent the last 15+ years redefining what great footwear can be. Today, we have more than 150,000 five-star reviews, 9 concept stores across the globe, and teams based in Brisbane and Seattle supporting customers around the world.

Our customers are at the heart of everything we do. Every conversation, recommendation, and problem solved helps women move through life with confidence and comfort. That's why we're looking for people who genuinely care about delivering exceptional experiences and building meaningful connections with our community.

If you're customer-focused, proactive, and love being part of a fast-moving team that makes a real difference, we'd love to hear from you.

THE ROLE

This role is all about connecting with customers, guiding them in finding their perfect pair, and creating a shopping experience like no other.

Each day brings something new, but your commitment to exceptional customer service remains constant. You’ll need to be adaptable and thrive in a fast-paced, dynamic environment.

We’re looking for individuals with natural leadership, a positive attitude, and infectious energy—people who love working with others, take pride in exceptional standards, and create a fun, high-performing, and welcoming atmosphere.

RESPONSIBILITIES

• Customer Service Excellence: Create an unforgettable shopping experience by engaging with customers, understanding their needs, and providing personalised recommendations.

• Sales & Performance: Strive for excellence by confidently assisting customers and challenging yourself to achieve your best.

• Team Collaboration: Be an active part of a supportive, high-energy team that works together to ensure seamless daily operations.

• Product Knowledge: Stay informed on product features, technology, and fit to offer expert guidance and tailored solutions.

• Problem-Solving: Approach customer inquiries with professionalism, finding the best solutions to create a positive experience.

• Adaptability & Initiative: Excel in a fast-paced environment by taking initiative, multitasking, and stepping up when needed.

BENEFITS

• Generous employee discount on our incredible range of shoes.

• A continuously growing range of employee benefits designed to support your personal and professional life.

• Access to a growing list of exclusive discounts from our external brand partners.

• Collaborative and supportive work environment, with clear opportunities for internal growth and development.

• A values-driven culture that puts our people and customers first.